Veterinary Client Service Representative

Job Overview
We are seeking an experienced Veterinary Assistant/Customer Service Representative to join our compassionate veterinary team at Friends of Felines Community Wellness Clinic. The ideal candidate will be responsible for managing the front-office operations, providing excellent client service, and supporting fellow veterinary staff with various administrative and animal handling duties. This role requires a strong understanding of veterinary terminology, feline low-stress handling techniques, and exceptional communication skills to ensure a smooth and efficient clinic experience for clients and their cats.

Duties

• Greet clients and patients warmly, ensuring a positive first impression
• Schedule appointments, manage patient records, and handle phone and email inquiries efficiently
• Collect payments with accuracy and professionalism
• Perform basic vaccine and flea control appointments when the lead veterinary assistant is not available
• Support veterinary staff with animal restraint, handling, and basic animal care procedures including blood draws and administering vaccinations
• Maintain cleanliness and organization of the reception area and exam rooms

Experience

• Previous hands-on experience with feline handling and restraint is REQUIRED
• Strong communication skills combined with the ability to multitask in a fast-paced and very busy high-volume clinic environment is REQUIRED
• Previous veterinary customer service and veterinary assisting experience is PREFERRED
• Knowledge of feline veterinary terminology, feline anatomy and behavior is IDEAL

This position offers an opportunity to work in an inclusive environment where your skills in animal handling and veterinary support will make a meaningful difference in the lives of pets and their owners. We value professionalism, attention to detail, and a genuine passion for animal welfare and spay and neuter.

Job Type: Part-time

Pay: From $17.00 per hour

Expected hours: 20 – 22 per week

Benefits:

• Employee discount
• Paid time off
• Uniform allowance

Work Location: In person