Service Operations Supervisor

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team

2025:

• Stevie Awards for Sales & Customer Service:
  Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024

• :Excellence in Customer Service Awards
  : Organization of the Year (Small
• )Stevie Awards for Sales & Customer Service:
  Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winne
• rBest in Biz Awards
  : Most Customer-Friendly Company of the Year – Medium and large category (Silver

)

As part of Teleperformance in the US, we were also named #95 in the 2024 'Fortune 100 Best Companies to Work For' in the USA by Great Places to Work (GPTW

**)

Join Us as a Service Operations Superv**

isorFull-Time Monday through Friday 9:00 am to 5:30 pm EST| Onsite in Blue Bell, PA (No Remote Opt

ion)Lead. Coach. Empower. Make a real difference every

day.At Health Advocate, we're committed to simplifying healthcare and supporting the people who count on us. As a Service Operations Supervisor, you'll play a vital role in guiding a team of dedicated associates who help our members navigate benefits, resolve issues, and find clarity in an often confusing healthcare landsc

ape.If you're a natural leader who thrives in a fast-paced environment—and you're driven by coaching others, helping members , and creating a knowledgeable team —this is an opportunity to make a meaningful impact while growing your leadership car

**eer.

What You'll Do: Your Roadmap to Im**

pact Lead With I

mpactAs a Service Operations Supervisor, you

• will:Oversee the day-to-day operations of a team of member service and claims support associ
• ates.Manage quality and backlog to ensure exceptional service deli
• very.Coach, mentor, and develop team members to meet and exceed performance expectat
• ions.Support with hiring, training, performance feedback, and team discipline when ne
• eded.Serve as a resource for complex healthcare benefit and claims quest
• ions.Partner with internal departments to resolve escalations and streamline proce
• sses.Monitor calls and audits to ensure accuracy, efficiency, and timely case resolu
• tion.Continuously evaluate workflows and recommend improvements to enhance service qua

lity.This is a hands-on leadership role where you'll guide your team, support member needs, and keep daily operations running smoo

**thly.

Who You Are: The Advocate We're Lookin**

g For The ideal candida

• te is:A strong commun
  icator who can clearly explain complex benefit and claims t
• opics.A problem-
  solver who stays composed under pressure and can help others do the
• same.A coach at
  heart—someone who loves developing people and guiding them to su
• ccess.Organized and detail-or
  iented, with excellent follow-through and administrative s

kills.Minimum Qualific

• ationsBachelor's d
  eg
  ree or equivalent work expe
• rienceCall center experience pre
• ferredLeadership or supervisory experience in healthcare, benefits, or claims pre
• ferredWorking knowledge of MS Word and
• ExcelStrong phone etiquette, listening skills, and customer service m

indsetBonus Points for Experience

With:COBRA, Medicare (A, B, Advantage, Part D), HRAs/HSAs, FSAs, Coordination of Benefits, SPDs/COCs, Medicaid/CHIP, ACA guidelines, or pharmacy ben

**efits.

Why Health Adv**

• ocate? Meaningful work that helps real people navigate hea
• lthcareSupportive leadership and a collaborative team
• cultureCompetitive salary starting at $55,000 annually in addition to benefits
• and PTOOpportunities to grow your leadership skills and
• careerA stable, mission-driven organization with nearly 20 years of
• impactA welcoming onsite environment
  at our Blue B
  ell, PA

**office

Your Ne**

xt Move Ready to Lead with

Purpose?If you're passionate about guiding teams, delivering exceptional service, and helping people get the support they need, we'd love to m

eet you.Apply today to join us onsite in Blue Bell, PA and take the next step in your leadership

journey.