Desktop Support Technician DC Metro Area

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Other

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

BI Full 6C (T4)

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Desktop Computers, Laptops, Remote Support, Technical Support, Troubleshooting

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

Yes

Job Description:

HELP DESK TECHNICIAN V

Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician V and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Help Desk Technician V, you will provide mission-critical support to the Department of Education / PIVOT-I program, leading and managing a team that supports the department's Senior Executives. In this role, you will ensure high-quality technical support, foster collaboration, and drive innovation across the environment.

In this role, you will:

• Lead, manage, and mentor a 4–6-person Executive Support Team
• Provide white-glove technical support to senior executives and VIP stakeholders
• Collaborate closely with PIVOT partners, PIVOT-I team members, and federal staff
• Identify opportunities to improve support workflows, implement efficiencies, and resolve complex technical challenges
• Ensure adherence to ITSM best practices and organizational standards

WHAT YOU'LL NEED TO SUCCEED

Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician V role requires:

Education

• Associate of Arts (AA) or Associate of Science (AS) degree

Experience

• 8+ years of related IT support experience (Service Desk, Deskside Support, VIP/Executive Support, or similar)

Technical Skills

• Expertise in Windows 10/11, MS Office 365, Teams, and Outlook
• Strong understanding of Active Directory, group policies, and user