Housekeeping Manager

Job Description

Housekeeping Manager

Immediate Supervisor: General Manager

Job Summary:
To maintain a high quality of cleanliness and operational efficiency in regards to guest rooms, commercial areas and throughout the grounds. To supervise the cleanliness and the appearance of guest accommodations and public space. Making sure all personnel are performing housekeeping operation assignments in accordance with established standards. Responsible for all housekeeping problems, supplies, linen, equipment, work orders to maintenance staff and any other duties as assigned or required.

Essential Job Responsibilities:

• Ensure an environment in which high standards of customer service and quality exist for our guest.
• Makes up morning work assignments to ensure all areas of the buildings are properly maintained in accordance with cleanliness standards.
• Supervises the activities of the Assistant Housekeeper, Room Attendants, Laundry, Housemen, and Night Cleaners engaged in all types of hotel cleaning operations. Maintains company productivity standards.
• Interviews, hires, trains, assign, and schedules department personnel. Checks quality of work performed and makes appropriate corrections and changes as necessary.
• Makes sure all staff members are kept in clean uniforms with name badges daily.
• Handles guest complaints concerning housekeeping service or refers problems to management for adjustment.
• Notifies maintenance of any needed repairs.
• Personally inspects at least 12 rooms daily to ensure cleanliness standards are being kept.
• Lists and itemizes lost and found items. Reports and delivers valuable items to the General Managers office as early possible after a guest has checked out.
• Checks vacant rooms for condition and possible occupancy, reporting any discrepancies to Management.
• Supervises the storage rooms for supplies, cleanliness, orderliness, and par levels. Using purchases orders for approval to bring supply levels to par.
• Reports any unusual occurrences or request to the General Manager or the MOD on duty.
• Conduct consistent regular department meeting.
• Knows all safety and emergency procedures. Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Attend weekly staff meetings.
• Attend department meetings when ever scheduled.
• Conduct monthly linen inventories.
• Knows how to use front office equipment.
• Work closely with all departments with-in the hotel.
• Speak to every employee and guest you come in contact with.
• Perform or coordinate other tasks as assigned by the General Manager.
• Fill in for associate positions as necessary during absences or budgeted down times.
• Participate in the Manager on Duty Program.
• Exemplify the Forbes Hamilton Standards of Excellence.

Necessary Skills and Attributes;
Excellent verbal, comprehension, listening and problem solving skills.
Interpersonal and time management skills.
Guest relation skills.
Adaptability.
Sound computer skills and working knowledge of Microsoft Word, Excel, PowerPoint and Outlook.

Formal Education:
High School Graduate or equivalent.
Multilingual preferred.

Experience:
3 to 5 years hotel housekeeping supervisory experience desired.

Physical Requirements
While performing the duties of this job, the employee is regularly required to sit, stand, bend, walk, use hands to finger, or feel objects, tools or controls, lift boxes, and luggage ( up to 50 pounds ), talk and hear. Vision abilities required by this job include close vision to a computer screen.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Housekeeping management: 5 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person