Solutions Engineer

Job Title: Solutions Engineer

Location:
 San Francisco, CA (In-person, 5 days/week)

About Us:

We are a fast-growing, innovative company focused on transforming a major industry through cutting-edge technology. Our team is dedicated to modernizing outdated systems and improving operational efficiency for our clients. We pride ourselves on fostering a collaborative and dynamic work environment where every team member has the opportunity to make a significant impact.

Role Overview:

We are seeking a talented and motivated Customer Solutions Engineer to join our team. In this role, you will play a critical part in ensuring our clients have a seamless experience with our products. You will lead technical sales support, manage customer implementations, and drive customer success. This is a unique opportunity to work on complex B2B solutions, build long-term relationships with clients, and contribute to our growth as we scale rapidly.

Key Responsibilities:

• Conduct customer discovery sessions and product demos to qualify opportunities.
• Provide technical expertise and answer client questions, positioning our product as a key solution.
• Oversee end-to-end customer onboarding, ensuring successful implementation and satisfaction.
• Develop and maintain customer-facing collateral, including demo materials and FAQs.
• Manage multiple customer implementations simultaneously, ensuring timelines and milestones are met.
• Gather customer feedback and collaborate with our product team to drive improvements.
• Identify potential risks and upsell opportunities, working closely with sales and engineering teams.

Qualifications:

• 1-5 years of experience in a customer-facing role such as consulting, customer success, or solutions engineering.
• Strong project management and organizational skills, with the ability to handle multiple projects at once.
• Excellent communication and interpersonal skills, with a passion for building relationships.
• Technical aptitude and the ability to learn and explain complex concepts.
• Previous experience in a startup environment or a strong desire to work in a fast-paced, early-stage company.
• Bachelor's degree in a relevant field.

Compensation & Benefits:

• Competitive salary range: $110K - $165K
• Equity options available
• Comprehensive healthcare coverage
• 401k with company match
• Relocation bonus for candidates outside the Bay Area
• On-site gym and daily meal stipend

Why Join Us:

Join a vibrant team at the forefront of industry transformation. Work with top-tier talent, gain exposure to innovative technology, and have a direct impact on our company's success and growth. If you are passionate about technology and thrive in a dynamic, collaborative environment, we would love to hear from you.