Senior CRM Manager (m/f/d)

What will you do

As a CRM Manager, you play an important role in the implementation of our sales and marketing strategy in the Building Solutions & Technologies business area in the German market. You are a crucial link between the German sales and marketing teams and the European team.

How will you do it

• Lead and develop projects to enhance our CR

• Collaborate with marketing to refine customer segmentation and targeting strategies.

• Manage the setup and ongoing maintenance of Salesforce accounts, providing essential user support.

• Facilitate system changes, including upgrades and data migrations, through comprehensive testing.

• Work closely with sales teams to maximize the use of Salesforce data for revenue growth.

• Create training materials and deliver workshops to empower Salesforce users.

• Generate actionable reports and dashboards to inform management decisions.

• Ensure alignment of regional activities with enterprise initiatives and enhance operational effectiveness.

What we look for

Required

• Minimum 4-5 years of solid experience in a similar role as a responsible person in the field of CRM

• Administrator experience in Salesforce.com in a larger company

• Fluency in German and proficient in English.

• High degree of team spirit, flexibility, strong problem-solving skills, and curiosity

• Proficiency in using MS Office 365

• Ability to meet goals on time in a fast-paced and deadline-driven environment, always working with great accuracy

Preferred

• You have a relevant completed degree or comparable training

• Experience from a matrix organization

• Define KPIs to monitor success and drive improvements across processes

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