Spa Coordinator

For more than a decade, The MJ Treatment Spa & Wellness has been a sanctuary in the heart of the Bronx - an award-winning oasis recognized as the Best Spa in the Bronx. Our mission is simple: create a space where relaxation, transformation, and exceptional care meet. Every guest who walks through our doors becomes part of the MJ family, and we are dedicated to offering an experience worthy of that trust.

About the Role

We're seeking a Spa Coordinator who embodies hospitality, professionalism, and genuine warmth. The ideal candidate is bilingual in Spanish and excels at creating a welcoming, organized, and calming environment for our clients. This role is the heartbeat of our front desk—where first impressions are made, expectations are elevated, and every detail matters. If you take pride in creating seamless guest experiences and thrive in a wellness-driven environment, you'll feel right at home here.

What You'll Do

• Welcome guests with a confident, friendly presence and guide them through check-in and check-out with ease.
• Manage the spa schedule with accuracy—balancing appointments, optimizing therapist availability, and keeping operations flowing.
• Respond to calls, messages, and inquiries, offering knowledgeable guidance on treatments, services, and reservations.
• Maintain a polished, inviting front desk area and ensure retail displays are stocked, tidy, and visually appealing.
• Process payments with precision and complete necessary reports and correspondence as needed.
• Address guest needs, feedback, and special requests with professionalism and a solution-focused attitude.
• Work closely with therapists and team members to deliver a smooth, cohesive experience from beginning to end.
• Be well-versed in our treatment menu, retail offerings, enhancements, and membership options.
• Confidently upsell and cross-sell services and products that support the guest's wellness goals.
• Support our digital presence—posting, interacting, and helping elevate our brand online.
• Participate enthusiastically in spa-related videos, behind-the-scenes content, and social media campaigns.
• Bring positive energy into every interaction—your attitude sets the tone for the team and our guests.
• Stay passionate about beauty, skincare, bodywork, and the wellness industry as a whole.
• Ensure the spa is guest-ready at all times with an atmosphere that reflects tranquility and care.

What You Bring

• Previous experience in a spa or wellness-center role.
• Excellent communication skills—warm, clear, and engaging.
• Strong organization, time management, and attention to detail.
• A passion for customer care and creating memorable client experiences.
• Ability to multitask in a fast-moving environment.
• Comfort with computers, booking systems, and handling payments.

What We Offer

• Complimentary and discounted spa services.
• Staff discounts on premium treatments and retail products.
• Family discounts for those closest to you.
• Sales commissions on retail and service upgrades.
• A supportive, collaborative team environment.
• The stability and pride of working with a well-established, award-winning Bronx spa.
• The opportunity to shape the guest experience and contribute to a brand built on excellence.

Job Type: Part-time

Pay: $16.75 per hour

Benefits:

• Employee discount
• Flexible schedule

Experience:

• Customer service: 1 year (Required)
• Spa services: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person