Server

Position Summary

Ensure that all guests are served to The Mansions standards in the Restaurant areas. Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas Takes orders for, serves (where applicable, prepares) food and beverages to all residents and guests as per the standards in a friendly, timely and efficient manner under the direct supervision of the Service Manager and/or Sous Chef and/or Director of Dining/Executive Chef.

Server Duties and Responsibilities

• Greets guests and presents them with the menu
• Informs guests about the special items for the day and menu changes if any
• Suggest food and beverages to the guest and also try to upsell
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system
• Obtaining revenues, issuing receipts, accepting payments
• Performing basic cleaning tasks as needed or directed by supervisor
• Filling in for absent staff as needed
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food; (example – no garlic, less spicy, without egg, etc.)
• Communicate to the guest and provide assistance with their queries
• Coordinate with the bus person and/or kitchen staff to ensure smooth operation and resident/guest satisfaction
• Serve food and beverage to the guest as per the course of order
• Observes guests and ensure their satisfaction with the food and service
• Promptly respond to guest with any additional request
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses
• Adhere to grooming and appearance standards consistently
• Must have some familiarity with basic cooking skills; (example – salad preparation, dessert plating, etc.)
• Assist bus persons with stocking and maintain the restaurant par stock levels and side station
• Help other areas of the restaurant such as answering telephones and completing financial transactions for the Take-Out
• Close the shift on the POS terminal
• Other duties assigned by supervisor or manager including but not limited to this list

Education and Experience

• High school diploma or equivalent preferred
• Previous serving experience preferred
• Excellent oral communication skills required
• Positive interpersonal skills required