Document Support Engineer

The documents platform team at Coalition is responsible for providing the tools and expertise for creation, storage and analysis of insurance documents to enable Coalition to turn raw data into actionable intelligence. Support Engineers on this team work closely with software engineers, product managers and production underwriters in building documents for our customers.

As a support engineer, you will develop and support new templates, as well as maintain existing document templates. You will have the opportunity to write production ready code or utilize scripts with the guidance of our software engineers to simplify or improve writing templates. In addition to day‑to‑day impact, this role provides a flexible growth pathway toward software engineering or project management: deepen your technical skills while developing project leadership and pursue the track you prefer.

• Create, develop and test templates for various documents/endorsements across all our insurance lines
• Maintain all document templates across different development environments
• Improve the templating tools and processes in partnership with Software Engineers.
• Interface with product managers and business users to develop and create templates. 

• 1+ years of experience in any scripting language.
• Some coding experience in Python, or similar languages.
• Ability to collaborate with your team in a fast-paced environment
• Excited to learn and grow skills 
• Strong passion for problem solving.

• Experience with documents, templating and document management

As a remote-first organization, our compensation reflects the cost of labor across several Canadian geographic markets. 

In Alberta, British Columbia & Ontario the base salary for this position ranges from $64,000/year up to $80,000/year.. 

For all other locations, the base salary for this position ranges from $57,600/year up to $72,000/year.

Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your Recruiter can share more on the specific target salary range for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Vacancy Status: This posting is for an existing vacancy.

Use of AI: We utilize AI-assisted tools to help us organize and review the high volume of applications we receive. However, our human recruiting team makes all final hiring decisions and interview selections, valuing personal connection over algorithms.

Application Updates: Consistent with our commitment to transparency, if you are interviewed for this role, we will provide a status update on your application within 45 days of your final interview.

• 100% medical, dental, and vision coverage
• Flexible PTO
• 14 weeks paid maternity leave and 8 weeks paid paternity leave
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs like Headspace, Lumino, and more
• Competitive compensation and opportunity for advancement