IT Support Engineer

IT Support Engineer (IT, Active Directory, AD, MDM, Mobile Device Management, Intune, O365, Jamf, Windows, Networking, DNS, DHCP, OS, Server, Apple, Customer Service) – Permanent – Hammersmith Charles Simon Associates are currently looking for an IT Support Engineer on a permanent basis for a well know business based in the Hammersmith area. This role is onsite 5 days per week. Location: Hammersmith (onsite 5 days per week) Salary: Up to £40,000 per annum Skills/Requirements for the IT Support Engineer:

• Previous experience within a similar technical role
• Strong Active Directory experience
• Candidates must have strong customer service skills as there is a lot of face to face support
• Windows 7/10
• Hardware support around PC’s, Laptops, tablets and phones
• Windows Server support
• Mobile Device Management (MDM), any product would be good with a higher preference for intune or Jamf
• Apple OS is highly desirable
• Basic networking skills around DNS, DHCP and TCP/IP
• Any MS Azure experience is highly desirable Start date is ASAP for the IT Support Engineer The IT Support Engineer will be responsible for:
• Being the 1st point of contact for all service requests
• Triaging and prioritising all support calls/face to face requests and escalating if needed
• Providing support to the highest level you can, the business expects first call fix with only a small amount of tickets being escalated.
• Diagnosing and resolving basic issues with Desktops, laptops, mobile devices and other hardware
• Assisting the business where needed on large scale Infrastructure projects
• Building and setting up laptops and desktops
• Identifying and troubleshooting network issues
• Providing software support and training to staff around OS, Google and Adobe software Please provide an up-to-date copy of your CV to be considered for the IT Support Engineer IT Support Engineer (IT, Active Directory, AD, MDM, Mobile Device Management, Intune, O365, Jamf, Windows, Networking, DNS, DHCP, OS, Server, Apple, Customer Service) – Permanent – Hammersmith