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2nd Line Network Engineer
The Stephenworks
- Manchester, England, United Kingdom
- Manchester, England, United Kingdom
About
2nd Line Network Support Engineer
Location:
Manchester (Hybrid)
Salary:
Up to £35,000, plus an excellent benefits package
The Opportunity for You If you're a Network Engineer who enjoys hands‑on networking work and wants to join a provider where the network function is taken seriously, this could be for you.
The business is growing and investing in its network capability. They are expanding their national fibre rollout, building on an existing owned dark fibre and fixed wireless estate, and spending time improving how the network is designed, monitored and supported. There's a clear focus on automation and software‑defined networking, but without losing sight of day‑to‑day service delivery.
They are adding to the network team due to growth and want engineers who have their finger on the pulse of what's next in the industry.
The Role As a 2nd line Network Support Engineer, you'll be part of the team responsible for keeping customer networks running reliably and resolving more complex issues when they arise.
You will take ownership of incidents from start to finish, working through problems methodically and keeping customers informed. The work covers LAN, WLAN, routing, switching and firewall technologies, including access point and RF issues, performance troubleshooting, firewall rules, VPNs and security policies.
Alongside reactive support, you'll also carry out regular health checks and audits across the customer estate to spot potential issues early and improve overall service quality. It's a busy MSP environment, so you'll need to be comfortable managing multiple tickets at once and taking part in a 24/7 on‑call rota.
The Environment You will be joining a network team that deals with large-scale, real‑world infrastructure rather than just small standalone setups. You'll have exposure to carrier‑grade networks, data centre environments and modern networking tools.
What They're Looking For We're looking for someone with a solid 2nd line background who understands MSP support and is comfortable dealing directly with customers. You will ideally have a couple of years' experience in a network support role, good fundamentals across TCP/IP, routing and switching, and hands‑on experience supporting WLAN and firewall technologies.
Experience with Fortinet firewalls would be useful, and exposure to vendors such as Juniper, Ruckus or Cisco would help, but we’re realistic about this. What matters most is that you can troubleshoot properly, communicate clearly, and take responsibility for issues until they're resolved. Certifications like CCNA or vendor‑specific qualifications are a bonus, not a requirement.
Package The role is paying up to £35,000 and comes with a strong benefits package. You'll receive 27 days annual leave plus bank holidays, with the option to buy extra days if needed. Private healthcare is included.
Next Steps
Call Joe White at CRG TEC to talk through the role and the business
Drop Joe a message if you want to ask a few questions first
Or, if you're happy with what you've read, attach your CV and Joe will be in touch
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
IT Services and IT Consulting
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Languages
- English
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