General Manager

Who We Are
Felix Trattoria embodies a philosophy of seasonality, warm hospitality, and the deeply rooted culinary traditions of regional Italy, lead by Chef Evan Funke, who is a culinary storyteller, a custodian of Italian tradition, and a master of the old world techniques of handmade pasta.

Our Mission is to consistently deliver a transporting customer and employee experience complete with delicious relevant food, inspiring design, and passionate, soulful hospitality.
The Role

• Maintain optimal labour percentages; oversee FOH scheduling, avoiding overtime
• Oversee inventory reporting and address any variance
• Meet established targets on COGS
• Review and evaluate supplier pricing every 6 to 12 months alongside Chef de Cuisine or Executive Chef

Hiring and Retaining Awesome Team Members

• Hire and training top talent using the tools available
• Foster an environment of "happy people making people happy"
• Develop new leaders in the industry through mentor and coach programs
• Hold regular training meetings to consistently develop knowledge and skills of team members

Curate an Awesome Guest Experience

• Create and monitor systems to ensure consistency in product and service
• Touch tables and build rapport with guests alongside floor managers
• Audit service through being present and providing in the moment feedback and course correction

Manage Daily Operations

• Build sales and guest loyalty
• Manage POS and system updates
• Oversee equipment maintenance
• Follow and enforce all restaurant policies and procedures

Maintain Safe Workplace

• Host health and safety meetings to ensure compliance
• Ensure safe food handling in being enforced
• Ensure safe and compliant beverage service is being enforced
• Manage in compliance with workplace harassment and violence policy

Who You Are

The right person for this role has a strong hospitality leadership background and prioritizes both guest and team member experience aligned with our mission of creating transporting experiences. The ideal candidate is equal parts people and process-driven with an aptitude for creating efficiencies at all levels of the business.

Qualifications & Experience

• 10+ years experience in running large scale and fine dining establishments - minimum of 6 years in a General Manager role.
• Confidence in managing and leading a team of 70+
• Proficiency in managing high-grossing operations with with a tight eye to achieving margin targets
• Strong operator with experience in fine dining and high volume 
• A discerning eye for high-end hospitality, paired with meticulous attention to detail.
• Highly skilled communicator
• Strong understanding of Italian cuisine and fine wines is an asset

What We Offer

As we view all of our team members are an extension of the Gusto 54 family, we are excited to offer competitive compensation package including:

• A comprehensive health insurance and wellness benefits program
• Consistent schedule and safe, positive work environment
• Competitive salary
• Base, Paid Time Off, education funds available for unique opportunities, phone allowance
• This role does not collect any form of gratuity or tip structure from regular service

Gusto 54 is an equal-opportunity employer and encourages a diverse working environment. We prohibit discrimination based on legally protected classes in accordance with applicable laws including ethnic origin, religion/belief, disability, age, sexual orientation and gender identity/gender expression. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

Kindly note, only candidates selected for further consideration will be contacted.