Customer Service Supervisor

About Us

We are a trusted Canadian brand in dairy products, serving both the food service and retail industries. Headquartered in Mississauga, ON, we are passionate about delivering exceptional service and high-quality products, supported by a skilled team specializing in manufacturing, logistics, and international trade.

Position Summary

We are seeking a Customer Service Supervisor to join our Fountain Food & Beverages team at our Hamilton Distribution Center. This role is responsible for leading and supporting our customer service function, ensuring accurate order processing, timely customer communication, and effective coordination with Sales, Production, and Logistics across our dairy operations.

Key Responsibilities

• Supervise and support daily customer service operations related to dairy product orders
• Ensure accurate and timely processing of customer orders, credits, and returns
• Act as the escalation point for customer inquiries and service issues
• Coordinate closely with Sales, Production, QA, and Shipping to meet customer requirements
• Monitor service levels, order accuracy, and on-time delivery performance
• Train, coach, and support customer service team members
• Maintain customer records and documentation in line with company procedures and food safety requirements
• Support continuous improvement initiatives related to customer service processes

Qualifications & Skills

• Post-secondary education in Business Administration or a related field
• 5 years of customer service experience, preferably in dairy, food manufacturing, or food distribution
• Prior supervisory or team-lead experience
• Strong communication, organization, and problem-solving skills
• Experience working with ERP or order management systems
• Ability to manage multiple priorities in a time-sensitive production environment
• Knowledge of dairy products and food manufacturing operations is a strong asset

Why Join Us

• Competitive group insurance, RRSP, and DPSP programs.
• Paid vacation and comprehensive health benefits.
• Opportunity to be part of a collaborative and dynamic team.
• Join a growing organization with a strong and proven track record of success.

Inclusivity

At Fountain Food and Beverages Ltd., we are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We encourage applications from candidates of all backgrounds, including but not limited to race, ethnicity, gender identity, sexual orientation, and ability.

Accessibility

Fountain Food and Beverages Ltd. is committed to providing equal opportunity and fostering a respectful, inclusive workplace. If you require any accommodations, please let us know when confirming your attendance.

Application Process

We sincerely appreciate the time and effort all applicants put into submitting their applications for this opportunity. While we review each submission carefully, only candidates who are selected for an interview will be contacted.

Job Type: Full-time

Benefits:

• Extended health care
• Life insurance
• On-site parking
• RRSP match

Ability to commute/relocate:

• Hamilton, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have previous experience supervising or leading a customer service team?

Experience:

• Customer service: 5 years (preferred)
• MRP: 1 year (preferred)

Work Location: In person