Technical Assessment Specialist

We are currently looking for Technical Assessment Specialist to join our WBI Home Warranty team in our Surrey office. This is a hybrid role (Report Writing and Team Collaboration in office in Surrey, BC and Technical Assessments completed throughout the Vancouver, Lower Mainland and Fraser Valley Areas, as well as some travel throughout BC and Alberta as required) In this role, you will be responsible for investigating and assessing submitted defects in new homes to determine the home warranty coverage provided under the policy, while serving as a liaison between the claims department and claims handlers, and the builder or developer. The position ensures that all claimed items are managed in accordance with applicable legislation, policy provisions, and company guidelines to resolve claims in a timely and efficient manner.

WBI Home Warranty Ltd. is a trusted provider of home warranty and construction insurance solutions across Western Canada. While our core business is new home warranty, we also offer a full suite of products including bonding, home warranty insurance, deposit protection insurance, and home deposit bonds for both single-family and multi-family projects.

We are a team of experienced warranty, insurance, and construction professionals who take pride in building strong, long-term relationships with our clients. At WBI, our people are our strength — their expertise and commitment have earned us a reputation as a respected leader in warranty and risk management service. We Care. We Help

Duties & Responsibilities

Duties and responsibilities include, but are not limited to, the following:

• Perform technical assessments on new homes to determine if defects are warrantable under the new home warranty acts and regulations.
• Prepare and complete professional reports on items viewed during technical assessments to assist with bringing closure to disputed and/or claimed items.
• Provide technical opinions for claims handlers.
• Manage files to ensure that claims are assessed in a timely and strategic manner.
• Build and maintain relationships with Builder members.
• Attend various industry functions to stay current with industry developments and strengthen relationships with Builder members.
• Engage external professionals, as needed, to support coverage determinations.
• Review engineering reports and technical assessments relevant to claim files.
• Coordinate with third-party contractors to scope, estimate, and manage necessary repairs.
• Proactively manage and maintain organized, timely, and accurate records
• Maintain open communication with the Claims and Inspections Departments to support strong risk management practices.
• Participate in work-related functions and industry events.
• Maintain required insurance licensing in accordance with regulatory standards.

Qualifications

Education, Knowledge & Experience

• Core knowledge of the stages and components of single-family and multifamily home construction.
• Core knowledge of regulatory and/or legislative requirements relating to the construction industry, such as BC Building Code, Residential Construction Performance Guide, etc.
• Core knowledge of the methods, materials, tools, and equipment used in commercial, industrial, and residential building construction, alteration, or repair.
• Minimum of 2-5 years' construction industry experience is required.
• Valid class 5 driver's license and a reliable vehicle are required.
• Proficiency with the Microsoft suite of products particularly Outlook, Word, and Excel
• Construction related certificates/tickets are an asset but are not required.
• Knowledge of a second language such as Punjabi, Hindi, Mandarin, or Cantonese is an asset.

Skills

• Ability to deal effectively with builders, homeowners, and relevant third parties tactfully and firmly with sound judgement.
• Ability to prepare clear, concise reports.
• Exceptional attention to detail and accuracy
• Ability to manage multiple tasks and perform effectively under pressure.
• Strong time-management skills with the ability to prioritize competing demands.
• Advanced problem-solving abilities and creative thinking
• Collaborative team player in a fast-paced environment
• Excellent interpersonal skills
• Strong organizational and planning capabilities
• Clear and effective verbal and written communication skills
• Demonstrates professional etiquette and conduct.

Compensation

• The expected salary range for this position is $65,000 to $75,000 and will be impacted by factors such as the successful candidate's skills, experience, and location, as well as the specific position's business line, scope, and level.
• Company Benefits program
• Mileage/vehicle expense reimbursements (where applicable).

What We Offer

• Competitive salary and benefits programs.
• Professional development training/courses.
• A great collaborative work environment.
• On-site gym
• Yoga/meditation room
• We are firm believers in the health and wellness of our staff and provide on-site resources and services to encourage and support this.