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Service Technician
Precision X-Ray Irradiation
- Madison, Wisconsin, United States
- Madison, Wisconsin, United States
About
Position: Service Technician
*Company Description*
State-of-the art research demands high performance and dependable tools to achieve reliable and repeatable results.
Precision is the leading provider of safe, high-output X-ray irradiators used in modern translational research. It is our mission to continually develop X-ray systems that help researchers globally to better understand radiation-induced effects in the sciences of molecular biology and cancer research.
*What do you get to do in this position?*
Precision X-Ray is seeking talented individuals with a strong work ethic to be part of our service team in Madison, CT.
We currently have opportunities for an onsite Service Technician.
*Responsibilities*
* IncomingTechnical Support – Troubleshoot and provide direction as needed.
* Maintaining open service cases and updating as needed in a timely manner.
* Support in-office operations during non-travel periods by assisting with the customer support queue and service-related tasks.
* In-house evaluations and repairs
* Perform on-site services, including system installations, preventative maintenance, equipment evaluations and repairs, relocations, upgrades, and user training.
* Collaborate closely with the Service Coordinator to schedule and communicate with customers effectively.
* Maintain detailed and accurate service records in the CRM, including service reports, equipment manuals, and customer communication logs.
* Travel up to 5 days a week, with occasional weekend work.
* Manage domestic and international travel requirements.
* Maintain the Field Service Kit provided by the company.
* Provide written work instructions as needed.
* Assist in-house service teams with customer support and factory repairs.
* Work closely with engineering and product development teams to provide feedback on product performance, suggest potential improvements, and highlight common field issues.
* Stay updated on industry trends, product advancements, and technical developments to continuously enhance personal and team knowledge.
* Perform additional duties as required to meet company objectives and goals.
*Required Skills and Experience*
* At least 2 years of experience servicing and maintaining X-ray devices or similar equipment.
* Experience working with high and low voltage electronics.
* Strong understanding of mechanical assemblies, with the ability to read and interpret schematics and wiring diagrams.
* Expertise in troubleshooting and repairing both electronic and mechanical components.
* Familiarity with X-ray technology and related systems.
* Proficient in software diagnostics and system integration.
* Excellent verbal communication skills, with the ability to interact effectively with customers and colleagues.
* Strong interpersonal skills, particularly in conflict resolution.
* Proven problem-solving abilities, with a creative and critical approach to technical challenges.
* Self-motivated, able to work independently with minimal supervision.
* Focused on providing high-quality customer service while aligning with company objectives.
* Comfortable collaborating with diverse teams across various industries, both domestically and internationally.
* Ability to ensure team priorities and goals are met or exceeded.
* Skilled in using various computer software applications, including CRM, ERP, and office tools.
*Education Requirements:*
Technical degree or equivalent in electronics. Bachelor’s degree in electrical engineering, electronics, or x-ray imaging is preferred.
Benefits:
Typical Work Schedule:
* Competitive salary
* Health and dental insurance
* Retirement savings plan
* Professional development opportunities
Job Type: Full-time, Permanent
Precision X-Ray is an Equal Opportunity Employer (E.O.E)
14 New Road Tel: +1(203) 484-2011
Madison, CT 06443
www.precisionxray.com
Job Type: Full-time
Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Professional development assistance
* Tuition reimbursement
* Vision insurance
Experience:
* Electrical and Mechanical Troubleshooting: 2 years (Preferred)
* Customer Support: 2 years (Preferred)
Work Location: Hybrid remote in Madison, CT 06443
Languages
- English
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