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Senior Analyst - Customer and Performance AnalyticsDunelm • London, England, United Kingdom
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Senior Analyst - Customer and Performance Analytics

Dunelm
  • GB
    London, England, United Kingdom
  • GB
    London, England, United Kingdom
Apply Now

About

Senior Analyst – Customer and Performance Analytics We are seeking a Senior Analyst to join our Customer and Performance Analytics team. This role will drive business decisions through understanding the customer behaviors across website and stores, both at Dunelm and among our competitor set. You’ll generate insights and recommendations to drive business strategy and decisions, ensuring we’re putting the customer at the heart of everything we do with a strong focus on customer experience and continuous improvement.
What you’ll be doing
Support on weekly trade reporting to ensure stakeholders are fully informed on customer performance each week
Provide data‑driven insights that unlock understanding of business performance drivers and inform key trading decisions
Collaborate across the Insights & Analytics team to ensure two‑way communication on key insights impacting business decisions and vice versa
Build a thorough analytical understanding of the methodology, measurement and reporting of Dunelm’s customer satisfaction (CSAT) survey programme
Work closely with the Research team to integrate data driven insight and customer research from the CSAT programme
Develop and maintain dashboards, reports and presentations to communicate CSAT performance clearly and effectively
Work with the Data Product and Engineering teams to define data products needed by your team to enable insight, as well as data needs from external providers to give a more holistic view of customer trends
As a key member of the Insights & Analytics team you’ll play an important role in contributing towards the culture, as well as being an advocate for data, insight and the voice of the customer throughout the business
What we’ll look for in you
Experienced in interrogating data and using analytical skills to tackle business problems, preferably in a retail environment
Strong commercial instinct and business acumen
Collaborative, with excellent communication skills and an ability to build relationships with senior stakeholders
Ability to synthesise data and insights from multiple sources (including internal and external market data) in order to bring together a succinct story and make tangible recommendations
Adaptable, proactive, and thrive on working in a fast‑paced environment
Experience or understanding of quantitative research methodologies advantageous
Experienced in exploring large datasets, with proficiency in SQL. Knowledge of Python, R or another major programming language is a plus
Degree in Maths, Stats, Economics, Computer Science, Physics or a related field; or equivalent related professional experience
What’s in it for you!
Competitive Basic Salary
Up to15% bonus
Dunelm Discount Card of 15% (across our 100k+ products, including sale items!)
Sample sales days exclusively for Dunelm colleagues
25 days holiday + Bank Holidays + 1 day for Birthday +1 day for Charity + 1 day off for moving house.
Access to online discounts at various other retailers and organizations.
Flexible hybrid working with a base in Leicester
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Analyst, Information Technology, and Engineering
Industries
Retail, Hospitality, and Furniture and Home Furnishings Manufacturing
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  • London, England, United Kingdom

Languages

  • English
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