Customer Solutions Engineer
Acre
- London, England, United Kingdom
- London, England, United Kingdom
About
Acre is rebuilding the UK’s £1.4 trillion mortgage market from the ground up, with a completely new, end‑to‑end management system for mortgages. Our platform cuts out the unnecessary admin, pain and friction from buying a home. We’re covering the entire journey, from figuring out what you can borrow, to getting your keys. We’re guided both by the voice of real home buyers and by our close relationships with brokers, lenders and insurers. Over the past year, mortgage submissions through our platform have grown by 200%, a clear sign that we’re helping mortgage businesses scale faster and smarter. As we continue to grow, we’re looking for ambitious people to join us in transforming the industry and shaping the future of home buying.
The Role As a Customer Solutions Engineer, you’ll work with Acre’s Customer Success Team to help advanced users of the Acre platform use and build upon our Enterprise functionality. You’ll develop a deep understanding of the Acre Platform, the Acre Data model and API to enable you to advise both Customer and our internal team on how best to extend the functionality of the platform. The role will involve a breadth of business and technical assistance – in some instances you’ll be providing advice on process best practice, and in others you will be writing code; helping our customers build custom integrations using the Acre API and understand data available to them through our Enterprise data feeds. The role is ideal for a technically minded individual who also wants variety in their role and a high degree of customer interaction. It will require collaborating with a variety of stakeholders across Product, Engineering, Design, Customer Success, Sales, and Senior Management, to understand the business’ technological needs, balance priorities, and ship the right products and features to the market.
Responsibilities
Become the Product Expert and Specialist on the core Acre platform who can discuss advanced features of the product with a wide range of stakeholders
Understand, map, and adapt customer business processes onto the Acre platform
Promote best practice with Acre users
Advise and guide Sales and Account Management teams on how to meet customers’ needs in the most efficient and cost-effective manner
Create prototype and starter application code to bootstrap customer integrations
Support our broader customer facing teams in enhancing their understanding of the Acre platform and best practice
Create customer documentation, training and enablement content for the Acre API and Enterprise Reporting functionalities.
About you
Software Engineering experience from either degree level education or previous employment
Willingness and ability to adapt to an ever-changing workload
A natural confidence with data analysis and manipulation
Desire to learn and demonstrate sales and relationship management best practice
Enjoys building and maintaining relationships with clients and other business partners
Ability to work with and communicate with a range of individuals, with a range of technical abilities and at all levels of seniority
What we offer
A chance to make an impact within a high growth fintech start‑up
Monthly team social events, from trips to Brighton to picnics in the park
One week of free accommodation for those relocating
25 days annual leave plus bank holidays
Opportunity to earn equity through our EMI option scheme
Company laptop and supporting tech
Private healthcare and a cash plan
Pension contribution matched by Acre up to 4%
Cycle to work scheme
Breakfast, snacks and drinks provided in our vibrant Shoreditch office
We’re looking for people that will get stuck in and make a difference We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is changing people’s lives for the better, then we’d love to hear from you.
Equal Opportunity We’re eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio‑economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.
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Seniority level:
Entry Level
Employment type:
Full‑time
Industry:
Software Development
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Languages
- English
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