Customer Support Specialist (Inside Sales) - Healthcare – Bracknell, UKDexcom • Bracknell, England, United Kingdom
Customer Support Specialist (Inside Sales) - Healthcare – Bracknell, UK
Dexcom
- Bracknell, England, United Kingdom
- Bracknell, England, United Kingdom
About
is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: to forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Twenty‑five years later we have pioneered the industry and are broadening our vision beyond diabetes to empower people to take control of health. We are driven by passionate people worldwide who fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We aim to become a leading consumer health technology company while continuing to develop solutions for serious health conditions.
Summary The Customer Support Specialist will be based in Bracknell, Berkshire. The role requires experience in customer service and inside sales and is motivated to deliver exceptional service to meet the diverse needs of our customers. You will support the Inside Sales Team with responding to customer questions, processing orders, answering calls, and handling emails.
Essential Duties And Responsibilities
Support the achievement of monthly objectives for revenue and new customer acquisition targets.
Serve as the point of contact for inbound customer service enquiries for self‑funded patients.
Deliver exceptional customer service, including inbound and outbound calls, email communications, and order fulfilment.
Handle all self‑funded customer enquiries.
Contribute ideas to improve and develop pre‑ and post‑sales interactions with Dexcom leads/customers, creating a continuous positive experience.
Proactively follow up with users post‑sale to prevent initial issues and direct them towards training resources.
Use Salesforce to organise daily activities and accurately record all customer interactions.
Communicate with the Marketing department to feedback customer insight and improve the customer journey.
Develop knowledge of e‑commerce platforms and user interactions.
Gain in‑depth knowledge of Dexcom products and confidently address enquiries related to self‑funded patients and their user journey.
Independently troubleshoot and seek solutions for customer queries, orders, and sales efforts.
Qualifications
Appropriate attitude to work in a stressful environment.
Ability to make decisions, take initiative, and be organised in all work pursuits.
Respect for others and strong communication skills via email, phone, and with colleagues.
Flexibility to learn, adapt, and contribute to an evolving department.
Strong customer service and sales skills; respectful, pleasant, and knowledgeable when speaking with customers.
Proactive in seeking opportunities and supporting the sales team; constantly striving to improve service standards.
Competent with Microsoft Office and CRM systems, including Salesforce; ability to use and communicate across different mediums.
Accurate and complete data management; knowledge of e‑commerce platforms; willingness to learn new systems.
Excellent organisational and time‑management skills; able to handle and organise multiple tasks, manage high volumes of enquiries, prioritise work, and meet quotas.
Medical background is a plus – knowledge of diabetes, NHS, CCG, Health Boards, and Foundation Trust structures, though a willingness to learn is required.
Ability to work independently and as part of a team; positive influence within a team environment.
Travel required: 0–5 %.
Must have the right to work in the UK; sponsorship not available for this role.
What You’ll Get
A front‑row seat to life‑changing CGM technology and our #dexcomwarriors community.
A comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in‑house learning programs and tuition reimbursement.
An exciting, innovative, industry‑leading organization committed to employees, customers, and communities.
Experience and Education Requirements Typically requires a minimum of 2–4 years of related experience and a high‑school diploma or equivalent.
To all staffing and recruiting agencies: Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team or any other Dexcom location.
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Languages
- English
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