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Customer Analytics Manager
Lloyds Bank plc
- Wales, England, United Kingdom
- Wales, England, United Kingdom
About
Chester:
Edinburgh:
Leeds:
Newporttime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: January 10, 2026 (21 days left to apply)job requisition id:
146271**End Date**Friday 09 January 2026**Salary Range**£59,850 - £66,500**Flexible Working Options**Hybrid Working, Job Share**Job Description Summary**.**Job Description****JOB TITLE:** Customer Analytics Manager**SALARY:** The salary banding is £59,850 - £73,150**LOCATION:** Chester, Edinburgh, Leeds or Newport**HOURS:** 35 hours, full time**WORKING PATTERN:** Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.**About this opportunity**This is an exciting time to join the Consumer Lending Cards Team to influence the strategic direction of the UKs largest consumer finance provider.
You'll be responsible for identifying, shaping and delivering innovative marketing and growth opportunities across our four brands – Lloyds, Halifax, BoS and MBNA and via our own and third-party digital channels, delivering fair value for customers and ensuring responsible lending within risk appetite.Our Commercial teams optimises the financial performance and strategic objectives of the Loans business. As a Customer Analytics Manager, you’ll provide commercial leadership to optimise our customer and financial performance, proposition development, marketing and customer loan demand within our channels and journeys.* Leading the identification and evaluation of new customer growth opportunities, including marketing analytics, customer segmentation, and commercial modelling* Developing and delivering pivotal initiatives that support the Loans growth agenda, including new propositions, partnerships, and digital journeys* Collaborating with Product Management, Marketing, Finance, and Digital teams to shape and implement customer centric growth strategies* Building compelling reasons and securing customer alignment and investment* Monitoring and reporting on the performance of critical initiatives, identifying risks and opportunities to optimise delivery* Maintaining a strong understanding of market trends, competitor activity, and customer needs to inform strategic decision-making* Assisting with crafting the yearly operating plan and long-term planning process* Applying coding and modelling techniques to build and validate forecasting tools and scenario simulations**Why Lloyds Banking Group**We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.**What you’ll need*** Strong People Leadership and interpersonal Skills* Critical Thinking & Commercial Acumen: Ability to think long-term and identify commercial opportunities that align with customer needs and business goals. Highly numerical, data-driven individual, responsible for maximising commercial performance, having a clear understanding of financial metrics and performance drivers* Intellectually & Analytically Curious: Unafraid to challenge the status quo, have an intellectually curious outlook, where you seek to innovate and adapt quickly from setbacks.* Delivery Focus: Able to manage multiple priorities and deliver results in a fast-paced environment. Experience in leading cross-functional initiatives is a plus.* Data Analytics: Experience in building and validating models for forecasting, pricing, and segmentation. Proficient in coding languages and tools such as Agentic AI, Machine Learning, Python, SQL, SAS, VBA, Power BI, Google Analytics, Adobe Analytics, and Tableau.* Communicate & Influence: Present and influence effectively at all levels of the organisation, including Managing Director level.* Market Awareness: Strong understanding of the external environment, including customer trends, competitor strategies, and regulatory developments.Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it’s why we especially welcome applications from underrepresented groups.We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us knowPlease note - South Wales location is currently Newport, but will be Cardiff on opening of the site in 2026.**We also offer a wide ranging benefits package, which includes:*** A generous pension contribution of up to 15%* An annual performance related bonus* Share schemes including free shares* Benefits you can adapt to your lifestyle, such as discounted shopping* 30 days’ holiday, with bank holidays on top* A range of wellbeing initiatives and generous parental leave policies**Join our journey.****At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.****We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.
We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.****We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.**With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future. #J-18808-Ljbffr
Languages
- English
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