Sales & Billing Support

DHL eCommerce UK

Staines, England, United Kingdom

Staines, England, United Kingdom

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About

Sales & Billing Support – Staines Ensuring the accuracy of all costs and invoicing, therefore prioritising revenue protection for the CBS UK business, is the overriding purpose of this role. This involves maintaining a high level of attention to detail whilst working to tight, fixed, SLA deadlines, especially during month-end processing. Building a thorough understanding of creating and processing internal billing documents, at varied frequencies, to produce accurate and on time customer-facing invoices is key to performing this role well. This is alongside a diverse range of administrative tasks to support both internal stakeholders and CBS UK customers. Please note this role falls under the Commercial & Implementation department and is not a Finance role.
Key Responsibilities
Check invoices raised or received for accuracy. This includes validating incoming invoices against actuals.
Set up new customer accounts.
Be the first point of contact for billing/invoicing queries for customers, suppliers and internal stakeholders.
Ensure customer rates are kept up to date, allowing for accurate billing.
Support CBS UK colleagues with information upon request, as well as proactively updating relevant parties on billing / invoicing issues.
Create and maintain ratecards and volume information for customers.
Create customer proposal documents and Contracts using information provided by various sources (i.e. Account Manager, Pricing Team, Solutions designer, Transport Manager), ensuring the required approvals have been obtained.
Perform root cause analysis on any issues or discrepancies identified, escalating to your line manager where required and monitoring through to completion.
Issue monthly credit notes as requested by CBS UK Claims Team.
Maintain customer database/mailing lists.
Work closely with Credit Control to ensure payment of invoices.
Gain a thorough understanding of all the various products and services available to CBS customers.
Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
Skills and Experience
A degree or a minimum of 2 years relevant experience.
1 to 2 years of experience in a billing related role, or at least 3 years in an administrative position.
Logistics background would be preferred, but not essential.
Comprehensive Microsoft Office knowledge is essential, especially Excel.
Proficient in analysing and summarising large volumes of data in Excel
Excellent level of numeracy.
Structured in approach with high attention to detail.
Ability to multitask and be calm under pressure to meet deadlines whilst ensuring accuracy.
Confident to work within a fast-paced environment.
Trustworthy and discreet in handling sensitive information.
Flexibility to handle changing priorities / daily tasks and workloads.
Benefits
A competitive salary
Generous holiday entitlement
Pension scheme which includes life assurance
Access to professional employee assistance and wellbeing programme
A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
Training and Development opportunities with a strong focus on internal promotion
Hours Monday-Friday 9:00am – 5:30pm (will require occasional work outside these times and BH working for month end)
Reports To Commercial & Implementation Manager
What’s Next If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.
DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries. We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
Seniority Level Entry level
Employment Type Contract
Job Function Sales and Business Development
Industries Truck Transportation
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Staines, England, United Kingdom

Languages

English

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