About
What's in it for you?
Family business with genuine supportive culture & environment
Rewards and recognition - discretionary bonus scheme and annual pay reviews
Exposure and responsibility - no micromanagement and chance to bring new ideas and initiatives to the role
Growing business that has doubled in turnover in the last 5 years
Christmas shut down (not taken from holiday allowance)
Key Responsibilities
Deliver exceptional customer service through account management, building relationships with account base and understanding their needs & requirements
Assist with customer queries across phone & email
Work closely alongside Sales Directors / Account managers to develop understanding of upcoming forecasts & new customers
Monitor orders email inbox and process sales orders
Liaise with suppliers, with awareness of lead times, to ensure stock availability balances customer requirements.
Demand forecast, help to plan future deliveries in line with customer usage
Generate purchase order acknowledgements
Prepare daily picking list for warehouse staff and relevant transport info for 3PL providers
Ensure BRC policies are adhered to
Ensure compliance to unique customer requirements and relevant HMRC legislation
Check pricing from suppliers and customers to maintain accurate margins
Monitor daily stock movements and take action proactively
Key Skills & Experience
Proven experience working in a similar role, ideally within a distributor environment
Comfortable speaking with customers and suppliers
Can-do attitude and natural problem solver
System savvy - experience of Sage and Phocas would be advantageous
Excellent communication skills, both written & verbal
Team player, willing to support with other areas / departments as needed
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Languages
- English
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