Senior Content Designer
Methods
- Manchester, England, United Kingdom
- Manchester, England, United Kingdom
About
Location: Remote and client site.
Your role We are recruiting for a Senior Content Designer on a permanent basis. You will have a passion for making things easier for people to understand to help users complete their goal. You will have experience of working in a public sector environment, with a working knowledge of standards and principles such as the Service Standard.
Responsibilities
Planning, writing and managing usable and accessible content in line with GDS/GOV.UK Content Design guidelines and standards
Producing content that is accurate, timely, relevant, easy to understand, search engine optimised and meets style guidelines
Managing stakeholders and building successful relationships with them, including explaining content decisions
Using analytical and problem‑solving skills to help the team solve design problems and challenge assumptions
Championing user‑centred design practices for digital products and services
Advocating for accessible digital products and services
Being an active part of the Content Design Community of Practice, including sharing ideas, best practice and proactively offering help and support
Taking responsibility for content quality, including coaching and mentoring content designers
Supporting team members’ learning, skills growth and career progression
Line managing members of the content design team – offering project support, holding 1:1s, conduct probation reviews and appraisals, approving timecards, expenses and leave
Supporting the Head of Content, including training and development plans, project planning, recruitment activities, and sales and marketing activities
Helping create a welcoming, safe and inclusive team environment – encouraging mutual peer‑to‑peer support, and helping individuals achieve a good work‑life balance
Skills we are looking for
Experience of evidence‑based content design that meets GDS/GOV.UK standards, including a deep understanding of end‑to‑end journeys and ability to identify journey fixes or content improvements
Working as a content designer in an agile environment – advocating the role of content design in multidisciplinary teams and encouraging healthy working relationships with other disciplines
Strong communication and interpersonal skills: conveying information to a variety of audiences, e.g. talking about digital products and the GDS Service Standard in a way that stakeholders understand
Stakeholder relationship management: effectively negotiating and influencing stakeholders, building strategic relationships, communicating regularly and removing blockers while keeping the focus on user needs
Strategic thinking: leading the design and implementation of strategies, evaluating their impact and progress to meet business objectives and user needs
Understanding user needs: working closely with user researchers to gain insights and make decisions based on findings
Accessibility: putting accessibility at the heart of content design approaches and encouraging others to do the same
People management: ensuring the quality of junior colleagues, coaching and guiding them to improve
Ensuring quality: regularly reviewing and evaluating content, contributing to continuous improvements and iterations
Additional skills and behaviours
Proactive approach to environmental issues, embedding environmental responsibility in practices and encouraging clients to consider innovative solutions within the scope of work
Proactive approach to diversity, equality and inclusion, internally and with clients
Experience in creating and updating prototypes, from paper sketches to coded prototypes (e.g. using the GOV.UK Prototype Kit)
Benefits
Autonomy to develop and grow your skills and experience
Be part of exciting project work that is making a difference in society
Strong, inspiring and thought‑provoking leadership
A supportive and collaborative environment
Development: access to LinkedIn Learning, a management development programme, and training
Wellness: 24/7 confidential employee assistance programme
Flexible Working: including home working and part time
Social: office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
Time Off: 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
Volunteering: 2 paid days per year to volunteer in local communities or within a charity organisation
Pension: Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
Discretionary Company Bonus: based on company and individual performance
Life Assurance: of 4 times base salary
Private Medical Insurance: non‑contributory (spouse and dependants included)
Worldwide Travel Insurance: non‑contributory (spouse and dependants included)
Enhanced Maternity and Paternity Pay
Travel: season ticket loan, cycle to work scheme
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Marketing, Public Relations, and Writing/Editing
Industries IT Services and IT Consulting
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Languages
- English
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