Customer Solutions Design Specialist (Meraki)BT Group • Manchester, England, United Kingdom
Customer Solutions Design Specialist (Meraki)
BT Group
- Manchester, England, United Kingdom
- Manchester, England, United Kingdom
About
BT Group, Manchester, England, United Kingdom Why this job matters
Our team leads the way in implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft. Using technologies such as SD‑WAN, SD‑A, ISE, ACI, Webex, MS Teams & NextGen FWs, we take High‑Level Designs into Low‑Level detail at the Post‑Sale stage, implement the solution, conduct thorough testing and hand over to the relevant support or managed service teams. We’re looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion, keeping the customer at the heart of everything they do. What You’ll Be Doing
Collaborate with customers to understand their technical requirements and translate them into clear, detailed solution designs using established design methodologies. Lead the technical direction of projects, ensuring optimal solution design that meets customer needs and aligns with best practices. Oversee review and validation processes for new developments and existing products, ensuring seamless integration and considering the broader impact on the product roadmap. Drive continuous improvement in design and delivery capabilities for end‑to‑end technical solutions. Manage customer solution design engagements, including creating statements of work and coordinating any third‑party deliverables. Build strong, trusted relationships with senior stakeholders by providing expert service design guidance and influencing strategic decisions. Resolve complex solution and service challenges, lead root‑cause analysis, and manage escalations effectively. Identify potential risks proactively and implement robust controls and mitigations, ensuring compliance with industry standards and company policies. What We'd Like To See On Your CV
Strong stakeholder engagement skills – ability to lead, motivate, and collaborate effectively, even when projects present challenges. Team collaboration mindset – work closely with Pre‑Sales, Project Management, and Support teams to deliver seamless solutions. Customer‑focused approach – understand post‑sale requirements and provide technical support and accountability throughout the implementation lifecycle. Experience in low‑level design and proven ability to deploy configurations from detailed designs. Relationship building – develop trusted partnerships with customers and deliver an exceptional experience. Risk management expertise – take ownership of risks and implement effective mitigations from initial handover through implementation. Technical proficiency – expert‑level experience with:
Cisco Routing and Switching Cisco CCNA/CCNP certifications Meraki solutions Python scripting for automation
Benefits
At BT, we entertain, educate, and empower millions of people every single day. Working here, you’ll receive an attractive salary and a range of competitive benefits, plus an inclusive culture that supports your development. Benefits of working for BT include: 10% on target annual bonus BT Pension scheme, minimum 5% employee contribution, BT contribution 10% X4 Salary Life Assurance Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice 25 days annual leave (not including bank holidays), increasing with service Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more. 24/7 private virtual GP appointments for UK colleagues 2 weeks paid carer’s leave World‑class training and development opportunities Option to join BT Shares Saving schemes Discounted broadband, mobile and TV package Access to 100’s of retail discounts including the BT shop Flexible Working
This role offers a 3 days in office / 2 days working from home model. You are required to be at your contractual location 3 days a week with 2 flexible days per week. Diversity & Inclusion
We value diversity and inclusion and believe in making a positive impact. If you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required. Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement, please apply anyway.
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Languages
- English
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