Senior Information Technology Support EngineerCandour • Skelmersdale, England, United Kingdom
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Senior Information Technology Support Engineer
Candour
- Skelmersdale, England, United Kingdom
- Skelmersdale, England, United Kingdom
About
On-site (with client visits)
Overview This growing company is looking for a skilled 3rd Line Support Engineer to act as the technical escalation point for its service desk. This role suits a confident, solutions-focused engineer with strong troubleshooting ability and broad technical expertise.
You’ll be joining a close-knit and supportive company, which places value on internal progression opportunities.
Key Responsibilities
Handle complex technical escalations and support junior engineers.
Deliver advanced troubleshooting across cloud services, networking, servers, security tools, and endpoint management.
Drive service improvements by refining standards and processes.
Lead root-cause investigations and ensure long-term fixes for recurring issues.
Support technical projects including migrations, onboarding, and infrastructure upgrades.
Liaise with vendors and partners to resolve challenging issues.
Maintain and improve internal documentation and knowledge resources.
Provide technical insight for internal teams and client reviews.
Skills & Experience
Previous experience in a senior or 3rd line role (MSP experience preferred).
Strong knowledge of Windows Server, Microsoft 365, networking fundamentals (DNS, DHCP, routing), firewalls, cloud services, and backups.
Ability to mentor junior team members and contribute to continual service improvement.
Birthdays off
Funded qualifications
Fun & social team
If you are interested, please apply now.
Referrals increase your chances of interviewing at Candour by 2x
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Analyst
Industries: IT Services and IT Consulting
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Languages
- English
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