Mid Market Senior Solutions Engineer, LondonCloudflare • London, England, United Kingdom
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Mid Market Senior Solutions Engineer, London
Cloudflare
- London, England, United Kingdom
- London, England, United Kingdom
About
Senior Solutions Engineer, London
role at
Cloudflare
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills.
Available Location London, UK
What You’ll Do Cloudflare’s solutions engineering function is responsible for collaborating with clients from early-stage ideation through to planning for production. Being much more than an expert solely in Cloudflare’s services, our Solutions Engineers are expected to sit alongside our peers in our clients, and to contribute their energy, ideas and opinion on solving the hard problems we face in our industry today. Often this means deep work on the art‑of‑the‑possible (and sometimes being willing to put aside preconceptions on the impossible!). On any given day, the role will provide a challenging and rewarding opportunity to develop adjacent technology expertise as well as mastering key skills relating to technical and industry advocacy on behalf of our clients. A key aspect will be offering good practice guidance and adopting a deploy‑to‑production mindset, where it is as much about the operational process as it is about the product. As part of our broader solutions engineering community, you will be working alongside peers with deep subject‑matter expertise and industry knowledge upon whose insights will support your own. Of course, as a member of the team, you will also be in a position to contribute to a body‑of‑knowledge across key domains of networking, cybersecurity and edge computing, as well as industry analyses and perspectives. For this role, our Solutions Engineering team focuses on large clients for whom we are able to develop deep understanding and partnership to collaborate with. Building on a track‑record of success, this role has an emphasis on supporting our clients in the major enterprise segment (e.g., FTSE 100).
Who We Are The problems that our clients face are both diverse and unique – which is reflected in how we think about our Solution Engineering team. Building on the benefit of the hive‑mind, our SE team is made up of individuals from a wide range of backgrounds – from end‑customers to other vendors. In short, if we are to solve complex problems we need a diverse, curious and collaborative team. Cloudflare’s mission is simple and timeless: to help build a better Internet. This requires a broad set of services and associated knowledge of Internet performance and security technology. We recognise many of our team usually join us with one or two core domains of expertise, however key to success is the curiosity to maintain and develop new knowledge essential to keeping up with the high rate of product innovation at Cloudflare.
Examples Of Desirable Skills, Knowledge And Experience
Shows up with a positive attitude, open‑minded to new ideas and brings energy and ideas to help our clients and our team succeed.
10+ years of experience in the IT industry (solutions engineering level) and confident interacting with senior stakeholders in clients (CTO/CIO/CISO).
Ability to manage a project, work to deadlines, and prioritise between competing demands.
Demonstrates empathy with customers and quickly identifies challenges and pain points they face.
Understanding of “how the internet works”. For example:
Know the differences between TCP & UDP and understand what kinds of applications may favour one over the other.
Can explain the difference between authoritative DNS & recursive DNS.
Understand the role of a firewall, why TLS (SSL) plays an increasingly important role on today’s Internet, a solid understanding of HTTP, and a willingness to dive deeper into the quirks of clients & servers alike.
Understanding of how customers make buying decisions, how to explain ROI.
A knowledge of the competitive landscape for one or more: DDoS, CDN, Performance, DNS, Developer platform or Zero‑Trust/SASE service providers.
Ok with some in‑region travel (15–20 days per quarter): e.g., being next to our clients means that we need to travel to customer offices, conferences and/or events.
Bonus!
Previous experience in a pre‑sales SE or consulting role (doesn't have to be in tech).
Demonstrated experience with a scripting language (e.g., Python, JavaScript, Bash) and a desire to expand those skills.
Exposure to emerging technical landscape trends such as machine learning, GenAI, DevOps, security operations, etc.
What Makes Cloudflare Special? We’re not just a highly ambitious, large‑scale technology company. We’re a highly ambitious, large‑scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo : Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers—at no cost.
Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.
1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy‑centric public DNS resolver. It is available publicly for everyone to use—no client IP addresses are stored or sold.
Equal Opportunity and Accommodations Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Engineering and Information Technology
Industries IT Services and IT Consulting, Technology, Information and Internet, and Computer and Network Security
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Languages
- English
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