Tech Support Field Technician

RoyPow USA is seeking a highly skilled Tech Support technician to join our team. In this role, you will be responsible for providing technical support and assistance to customers.

Job duties:

• Providing technical on-site support and training to customers experiencing issues with their lithium batteries.
• Troubleshooting technical issues and working to resolve them in a timely manner.
• Maintaining accurate and up-to-date records of customer interactions and technical support requests.
• Assisting with product installation and maintenance as needed.

Requirements:

• Must be willing to travel within the US (all expenses will be Covered by the Company)
• Some technical support experience
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service skills
• Familiarity with lithium batteries (Preferred)
• Associates degree in relative field (Preferred)
• Bilingual in English and Chinese (Preferred).

Benefits:

• Medical 
• Vision
• Dental
• PTO
• 401(K)
• 401(K) match

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Technical support: 1 year (Required)
• Hardware Repair: 1 year (Required)

RoyPow provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, benefits, job training, terminations or any other condition of employment. RoyPow is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. At RoyPow we are committed to ensuring our recruitment process is accessible to all. If you require reasonable adjustments to be made during the recruitment process, then please inform HR team. 

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