Customer Solutions Engineer
ITRS
- London, England, United Kingdom
- London, England, United Kingdom
About
Customer Solutions Engineer
role at
ITRS .
Location London, England, United Kingdom
ITRS is an Enterprise SaaS provider recognized as a Great Place to Work. Our prestigious customer base includes 90% of the world’s top investment banks. We are backed by leading private equity investors and are rapidly growing.
Our headquarters are in Shoreditch – London’s tech hub – with offices in other UK and global locations from the Netherlands to Manila, New York City and Florida. We pride ourselves on a diverse, friendly, dynamic culture with a focus on internal promotion and developing our people.
Scope of Role ITRS is looking for an experienced Customer Solutions Engineer for the team. You will help accelerate our sales initiatives. Reporting to the Global Head of Customer Engineering as part of the Customer Solutions and Success team, you will work at the intersection of Sales, Marketing, Product, and Engineering to help our Sales Executives meet annual sales targets. You will provide technical presentations, product demonstrations to prospective clients, lead technical workshops to define requirements, and implement our solutions as part of Proof of Concepts.
Responsibilities
Achieve detailed understanding of all our products and technologies.
Lead presentations, demonstrations, and conversations with CXO-level and VP-level audiences within major enterprise accounts and prospects.
Understand client requirements, analyse and translate them into a practical solution.
Assist the sales team throughout the entire sales cycle as a product and technology expert.
Execute Proof of Concept to obtain client confidence and acceptance; coordinate logistics across all partners.
Provide professional responses to customer RFPs / RFIs.
Position the technology against competitive offerings.
Represent the products, company values, and brand to customers and at field events such as conferences and seminars.
Suggest creative alternatives to address or overcome technical challenges encountered in the sales case.
Conduct Technical Account Management (TAM) activities for the key accounts.
Travel regionally for client meetings, marketing events, and proof of concepts.
Requirements
3+ years of working experience as a Customer Solutions, Pre‑Sales, or Sales Engineering role.
1+ years of working experience in Application Performance Management (APM) and AIOps.
Experience using or administering an APM tool like ITRS Geneos, ITRS OP5 Monitor, AppDynamics, Dynatrace, or Nagios.
Knowledge and experience in Capacity Management, Digital Experience Monitoring, ELK, Cloud, or Microservices domains is an advantage.
Experience in application support in the Financial Markets is an advantage.
Linux and Windows Administration knowledge or experience to perform software installations and technical issue troubleshooting.
Programming and scripting experience (e.g., Shell script, Python, Java).
Basic network knowledge.
Basic database knowledge and query languages.
Well‑spoken and business fluent in English. Speaking Mandarin or other Asian languages will be a benefit.
Benefits
Health Insurance and Dental Health Cover for you and your dependants.
Employee Assistance Programme.
Pension.
Flexible Hybrid Working.
Enhanced Parental Leave.
Travel Insurance.
Life Assurance.
Income Protection.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Software Development
ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality in our ITRS family as we grow and enrich our business.
We welcome applications from everyone in the community as we recognize that a diverse workforce is a stronger workforce.
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Languages
- English
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