About
Customer Engagement Executive | Retain & Grow Our Customer Base
£25k Base + Commission | Account Management & Business Development
Love building relationships and helping customers succeed? Turn customer engagement into sales growth.
About Focus Group We're powering the digital workplace for 30,000+ UK businesses with a £1bn valuation and 1,300+ employees across 20 offices. We're one of the UK's fastest-growing tech companies, and our customers are at the heart of everything we do.
The Role: Customer Success Meets Sales As a Customer Engagement Executive, you'll be the day-to-day contact for our existing customers. This isn't cold calling – you'll work with warm, established accounts, ensuring they get maximum value from our services while identifying opportunities to grow their account.
Your day-to-day:
Conducting introduction calls and regular check-ins with your portfolio of customers
Understanding each customer's business needs and challenges
Recommending relevant products and upgrades from our full technology stack
Cross-selling and upselling services that genuinely add value
Maintaining strong relationships to improve retention and satisfaction
Identifying referral opportunities to help customers grow their own network
Managing your pipeline and customer interactions in our CRM
This is a desk-based role focused on relationship building and driving revenue through consultative selling to existing customers.
Who We're Looking For
Relationship builder
– You genuinely care about customer success and build trust naturally
Consultative approach
– You listen first, then recommend solutions that actually help
Sales mindset
– You spot opportunities and aren't afraid to ask for the business
Highly organised
– Managing multiple accounts and follow-ups doesn't phase you
Problem solver
– You turn customer concerns into opportunities to add more value
Target-driven
– You're motivated by KPIs and personal achievement
Professional communicator
– Excellent phone presence and persuasive communication
What You'll Earn
Base salary:
£25k
Commission:
Earn on every upsell, cross-sell, and referral conversion
Realistic OTE:
£35k in first year
Top performers:
£40k+
Plus: Company pension, wellbeing support, perks platform with discounts, and regular team socials.
What We Offer
Comprehensive product training on our full technology stack
Supportive team environment with experienced mentors
Regular team socials and company events
Clear progression pathways
Inclusive culture where everyone belongs
Essential Skills
Ability to build rapport and curiosity to ask questions over the phone
Comfortable with technology and learning new products
Motivated and Ambitious
Persistent and Resilient
Ability to manage multiple priorities and meet deadlines
Our Values
Respect
– Treat colleagues and customers with respect
Integrity
– Uphold the highest standards of honesty and fairness
Teamwork
– Engage and collaborate with colleagues and partners
Ambition
– Determination to be the best that we can be
Don't let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience. We're a fast‑paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply – even if you don't tick every box.
Focus Group is committed to ensuring protection for all personal information that we hold, and to provide and protect all data. All staff share in this responsibility and must take appropriate steps in protecting all data. All incidents or risks that may impact this protection must be reported to their manager or to the Data Protection Officer.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Telecommunications
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Languages
- English
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