Information Technology Support EngineerDamia Group • Northallerton, England, United Kingdom
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Information Technology Support Engineer
Damia Group
- Northallerton, England, United Kingdom
- Northallerton, England, United Kingdom
About
Duty Engineer
for a highly available, 24/7 operational environment supporting business‑critical communications and infrastructure services worldwide.
This is an excellent opportunity for a technically strong engineer with broad infrastructure, networking and security experience who thrives in an operational role and enjoys working at the heart of live service delivery.
The Role As a Duty Engineer, you will be responsible for the proactive monitoring, support and maintenance of complex global systems and networks. Acting as a key escalation point, you will respond to incidents, perform detailed troubleshooting and work closely with engineering and service teams to ensure high levels of availability and performance.
Key Responsibilities
Monitor and support live production systems within a 24/7 duty rota
Respond to incidents, alarms and service degradations in line with SLAs
Perform fault diagnosis, root cause analysis and incident reporting
Support LAN, MAN and campus network environments
Assist with security monitoring, threat detection and remediation activities
Coordinate and communicate effectively during major incidents
Carry out routine operational tasks, system checks and maintenance
Contribute to continuous service and process improvement initiatives
Skills & Experience
CCNA or equivalent networking certification
Strong experience across
LAN, MAN/Campus Networking
environments
Solid understanding of
BGP, MPLS, VPLS and VPN technologies
Experience with
Software Defined Networking (VMware NSX)
and
SD‑WAN
Exposure to
security systems , including
IDS/IPS administration
Windows infrastructure expertise including
Active Directory, ADFS, PKI, DNS, DHCP, GPO, RDS, WSUS and WAP
Virtualisation experience with
VMware vSphere, ESXi and VMware Cloud Foundation
Knowledge of
VoIP platforms (Asterisk)
Experience with
SIEM and monitoring tools , including
System Centre Suite
and
Splunk Enterprise / ES / ITSI
Familiarity with telemetry and observability tools such as
OpenTelemetry
and
Telegraf
Linux administration , including security patching and system hardening
Automation and scripting skills using
PowerShell, Ansible and GitLab
Experience working in a NOC, SOC or Duty Engineer role within a 24/7 environment
Strong troubleshooting mindset with the ability to remain calm under pressure
What’s on Offer
Opportunity to work within a globally distributed, mission‑critical environment
Exposure to cutting‑edge networking, cloud and security technologies
Structured shift patterns with clear operational ownership
Ongoing training and career development opportunities
Competitive salary and benefits package
If you’re a technically driven Duty Engineer looking to work at the centre of global operations and infrastructure support, we’d love to hear from you.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Defense and Space Manufacturing
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Languages
- English
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