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Specification Sales Support Advisor
Dimplex
- Southampton, England, United Kingdom
- Southampton, England, United Kingdom
About
Main Purpose of Role Point of contact for customer sales enquiries requiring assistance with product information and selection; capturing these enquiries as leads and co‑ordinating effectively within the business to generate and support sales opportunities.
Key Accountabilities
Identify and process all incoming sales leads, providing effective handling to maximise sales opportunities across all Dimplex brands.
Register all new projects and maintain any necessary updates onto CRM (Dynamics 365) to support the sales teams with the management of their projects, quotations and sales pipelines.
Support all incoming customer sales enquiries requiring product selection for Dimplex heating and Xpelair ventilation systems, optimising sales opportunities when presented.
Carry out CRM database maintenance and cleansing tasks to ensure records are accurate.
Follow up responses to Marketing campaigns and events to develop leads and qualify into project opportunities.
Carry out product sizing processes to ensure suitable product types are proposed.
Understand the basic requirements of building regulations to support the promotion of product related features and benefits (full training provided).
Assist external sales teams to maintain customer relationships, updating information where necessary.
Provide customer support via all media routes to ensure excellent levels of customer service are maintained.
Uphold the highest standards of quality, protect and consider the environment whilst adhering to our ISO9001 and ISO14001 processes and procedures.
Carry out any other reasonable function necessary as requested by the line manager or their superiors and provide reasonable cover for others within the team.
Skills, Knowledge and Experience Essential Criteria
Excellent communication skills to support customers and colleagues clearly and effectively
Strong written and verbal skills
A commitment to continuous improvement (many training opportunities available)
Excellent attention to detail
Decision making through best practice
Can do, customer focused attitude
Flexible approach
Desirable Criteria
Experience of using CRM System ideally Dynamics 365
Knowledge of HVAC products, industry & building regulations
Experience of using SAP or similar ERP systems
Experience of operating within an ISO accredited structure
Full UK Driving Licence
Competencies
Eagerness to learn
Positive and friendly phone manner
Ability to complete a variety of people and system‑based tasks
Travel Opportunity to travel occasionally within the UK
Glen Dimplex Values At Glen Dimplex we are proud of our Company Values, which are at the centre of all that we do. In addition to role specific skills and experience (outlined above) our colleagues are expected to always strive to:
Think Customer
Care About People
Value Innovation
Keep It Simple
Acknowledgement This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.
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Languages
- English
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