Retail Sales Manager, Footwear Department, Selfridges LondonKurt Geiger • London, England, United Kingdom
Retail Sales Manager, Footwear Department, Selfridges London
Kurt Geiger
- London, England, United Kingdom
- London, England, United Kingdom
About
Sales
Deliver budgeted sales
Create a customer centric culture by constantly reviewing our service proposition to exceed customers' expectations as we strive to be the market leaders
Understands the importance of Host Store and other concession relationships which are constantly maintained
Take initiative and ownership to act instinctively to improve the business
Invest time to review your brand performance to enhance your commercial decisions
Contribute towards the development of the department in line with consumer demands and business opportunities
Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours
Consistently meet high standards of staff presentation and ensure that guidelines outlined in model store are adhered to
Service
Create a customer centric environment across the business. Train, coach and develop the team to forge new relationships with clients and maintain/develop existing ones
Monitor test shops results, CRM, create service action plans and develop team to consistently achieve Company standard
Establish a client focus mindset in store to ensure the highest level of client experience is met. Oversee the team to ensure that client relationships are maintained and client books are being managed
People
Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy
Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees
Invest time in the development of your team so that they can perform to their best ability
Have positive relationships with co‑workers and Group General Manager
Create a positive and togetherness across all areas of the floor by championing this daily
Communicate KPIs and manage them on an ongoing basis, through performance review and demonstrate effective leadership
Operations
Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees
Take ownership of the daily hygiene ceremony and ensure it is carried out
Ensure the opening and closing standards are completed daily
Have a full understanding of the operations and back‑of‑house standards (including stock room)
KPIs
Meet sales in line with Company target
Achieve Host Store and Company Sales, Mystery Shopper, Productivity target
Achieve retention and labour turnover target
Contribute to achieve payroll target
Audit at +/- 0.3% or below
Meet event targets (sales revenue)
Meet and exceed the 10% target or above for client book sales
Requirements
Currently working as Senior Manager within a high turnover business
Experience of managing large teams
Prior history of P&L accountability and driving bottom line contribution
Proven ability to drive performance through people
Excellent at building internal and external relationships
Background with a fashion‑forward footwear, accessory or fashion brand – luxury experience preferred
Representative of our luxury/fashion forward brand in every way
Benefits
Competitive basic salary
Bonus structure
Pension Scheme
Gorgeous shoes each season
Amazing employee discounts
Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand‑alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand‑alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.
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Languages
- English
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