Help Desk – Desktop Support AnalystMarlin Selection Ltd • City of London, England, United Kingdom

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Help Desk – Desktop Support Analyst

Marlin Selection Ltd

City of London, England, United Kingdom

City of London, England, United Kingdom

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About

Use Ctrl (Command on Mac) to Select Multiple Our firm is an independent investment management and strategic advisory business with a global footprint across the US, Europe, and Asia. We are committed to delivering exceptional performance, strategic insight, and the highest level of client service. Our success is driven by a culture built on collaboration, innovation, and a client-first mindset. With offices spanning major financial hubs across the world, our team of over 1,000 professionals serves clients in more than 40 countries. We take pride in being a values-led organization where every colleague has a voice and the opportunity to contribute to our shared success. We are seeking a Desktop Support Analyst to join our London office. In this role, you will provide hands-on and remote technical support to colleagues across global offices. You will be the first point of contact for IT assistance, working across a wide range of systems, platforms, and devices. You’ll work closely with local and global technology teams to ensure smooth operations and high-quality support. This role requires a proactive, customer-oriented professional who is eager to solve problems, improve processes, and enhance the overall technology experience within the firm. Key Responsibilities
Provide desktop and remote IT support to colleagues across multiple offices. Troubleshoot hardware, software, and network issues across Windows and macOS environments. Manage user accounts and groups in Active Directory. Support mobile devices (iPhone, Android), printers, and Citrix/remote access systems. Coordinate with vendors and building personnel to manage installations and onsite services. Assist with onboarding/offboarding, including equipment setup and account access. Maintain and track hardware assets and ensure system security compliance. Identify and recommend process improvements to enhance efficiency and service quality. Provide occasional on-call and after-hours support as required. Travel periodically to other offices for technology support. Who You Are
Customer-focused: You deliver exceptional support and communicate effectively with all levels of staff, translating technical issues into clear, simple language. Self-starter: You’re organized, proactive, and capable of managing multiple priorities independently. Problem solver: You approach challenges analytically, identify root causes, and develop practical solutions. Team player: You thrive in a collaborative environment, supporting colleagues across different locations and time zones. Accountable: You take ownership of tasks, follow through on commitments, and ensure resolutions are achieved. Qualifications
3+ years of professional hands-on and remote technical support experience. Strong experience with Windows and macOS imaging and endpoint management. Proficiency in Microsoft Active Directory and enterprise network troubleshooting (LAN, DNS, TCP/IP, Wi-Fi). Familiarity with remote access tools and Citrix environments. Experience managing vendors, hardware assets, and technology deployments. Strong communication and customer service skills. Preferred: Experience providing remote/on-call support to multiple offices. Familiarity with ITIL framework and methodologies. Understanding of enterprise security, remediation, and patch management. Bachelor’s degree or equivalent technical training. Benefits
We offer a highly competitive compensation package and comprehensive benefits, including: Private medical, dental, and vision insurance Life assurance and income protection Paid maternity and paternity leave Pension scheme and cycle-to-work program Gym membership discounts and wellness incentives Childcare and eldercare support programs International travel opportunities Contacts
UK & Europe: +44 208 142 3925 Middle East + Asia: +44 208 142 3926
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City of London, England, United Kingdom

Languages

English

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