Technical Business Analyst
Resonate
- London, England, United Kingdom
- London, England, United Kingdom
About
Overview of the Role The Technical Business Analyst role, embedded within Software Development requires strong analytical thinking, a good understanding of software delivery, excellent communication and focus.
You will take ownership of turning complex operational and technical needs into clear, build-ready specifications, working closely with Product, Design, and Development teams. The focus of this role is not strategy definition, but technical clarity, traceability, and execution quality.
You will operate where
Requirements are complex, interdependent, and evolving
Functional and non-functional considerations are equally critical
Technical trade-offs must be made explicitly and documented clearly
Delivery quality has real operational consequences
Key Accountabilities 1. Translation of Business Needs into Technical Narratives
2. Analysis, Root Cause & Problem Solving
3. Specification & Delivery Enablement
4. Traceability, Change Control & Quality
Requirements Ownership & Technical Definition
Create and own the requirements capture for software development, working closely with product, stakeholders and development teams to align development with business priorities
Apply a range of elicitation techniques, including interviews, workshops, site visits, surveys, and storyboards to build a deep understanding of operational and technical needs
Take accountability for the quality, completeness, and clarity of requirements throughout the delivery lifecycle
Translate business and technical requirements into clear, detailed project narratives, ensuring shared understanding across engineering and product functions
Define and document the who, what, and why of each requirement, including acceptance criteria, information flows, business processes, and data structures
Ensure both functional and non-functional requirements are explicitly captured and understood
Conduct structured root cause analysis on complex problem areas, identifying underlying issues rather than treating symptoms
Engage cross-functional teams throughout the project lifecycle to gather insight, validate understanding, and shape effective technical solutions
Refine project narratives into comprehensive technical specifications using appropriate techniques such as:
Use cases
Behaviour-Driven Development (BDD) scenarios
Process and data flows
Business rules and data definitions
Ensure specifications are sufficiently precise to support incremental development, testing, and release with minimal rework
Maintain clear traceability between business objectives, requirements, and delivered functionality
Manage change effectively, ensuring impacts are understood, documented, and agreed
Support delivery teams by responding quickly to clarification needs and ensuring analysis remains aligned to delivery goals
Requirements Essential
Strong critical and analytical thinking capability, with the ability to systematically deconstruct complex challenges, including functional and non-functional requirements, dependencies, and downstream impacts
Demonstrable experience owning technical requirements and specifications through to successful delivery
Proven ability to reduce ambiguity through structured analysis and clear documentation
Experience leading analysis activities across the full delivery lifecycle, ensuring traceability and effective change control
Confident working closely with development teams and constructively challenging assumptions to improve solution quality
Practical experience working within an Agile environment, with a focus on delivery quality and outcomes
Strong business acumen, paired with the ability to understand and document technical constraints and implications
Desirable
Experience working in operationally critical or regulated environments such as transport, infrastructure, utilities, or healthcare
Exposure to safety-, risk-, or performance-critical systems, where analysis quality directly impacts operational reliability
Competencies and Behaviours
Demonstrates a genuine commitment to using technology to solve real, operationally critical challenges in the UK rail industry
Is a confident and credible contributor who constructively challenges assumptions and works through competing perspectives to achieve clarity
Is naturally curious and inquisitive, able to reduce ambiguity through disciplined analysis and the right technical questions
Communicates clearly and effectively, bridging technical and non-technical audiences to build shared understanding and trust
Is highly detail-oriented and delivery-focused, translating analysis into precise specifications that engineering teams can build from confidently
Is a collaborative team player who takes accountability for their outputs, adapts to change, and steps beyond formal role boundaries when required
Benefits Work/Life Balance
Hybrid working – minimum 1 day in the office each week
27 days annual leave, in addition to 8 public holidays per year
3 additional days used for shutdown periods (usually over the Christmas/New Year period)
Family First – provisions and flexible working arrangements to support all colleagues in balancing their responsibilities in and out of work, with our policies exceeding statutory requirements in most cases
Financial
A competitive salary and pay progression that rewards the value you bring
Pension plan – currently with Aviva, including matched contributions from 5-8% via salary sacrifice, and access to independent financial advice
Income protection cover – currently insured for 50% of salary and 10% joint pension contribution in the event of incapacity through illness or injury
Life assurance cover – currently insured at 6 x annual salary, providing financial peace of mind for those left behind should the unthinkable happen
Discounted retail vouchers – via two benefits platforms
Wellbeing
Private health care cover – currently with Bupa, covering you and your immediate dependents on a medical history disregarded basis
Company sick leave and pay – enhanced provision subject to qualifying period of service
Employee Assistance Programme providing 24/7/365 access to independent and confidential support via an app, web, or helpline to support you with any life challenges
Free eye tests and annual flu vaccinations – available to all colleagues
Seniority level Mid-Senior level
Employment type Full-time
Job function Analyst
Industries IT Services and IT Consulting
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Languages
- English
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