IT Service Desk Analyst

Arqiva

Crawley, England, United Kingdom

Crawley, England, United Kingdom

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About

Service Desk Analyst - IT Service Desk analyst offering support for a wide array of systems and applications. This role is working within a small team offering IT support for our wider business, which consists of corporate and external customers. Primary support is delivered over the phone remotely. Location - Crawley Court, Winchester. Role is hybrid between home working and office (2-3 days per week in the office) Total Package * Upto £31,000 base salary * Training and Development * Explore diverse career advancement pathways such as roles in 2/3 line support, platform engineering, and desktop engineering * 6% pension contribution * Private Medical * 25 days annual leave * Life insurance * Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance Must Haves: * Experience of providing IT support * Proficient in the use of Service Management and diagnostic tools * Knowledge and experience in supporting business-standard IT systems and technology * Ideally drive as location is remote Key Responsibilities: * 1 week in 4 includes a full week of on call * Provide a single point of customer contact, incident triage, diagnosis and escalation / resolution * Provide technical support for multiple platforms such as Active Directory, Azure, Vmware, O365, ServiceNow and more * Deliver first class customer service across all communication touch points * Ensure service records are kept up to date and are accurate * Complete tasks under Service Request Management * Maintain and create necessary IT documentation * Provide continual improvement activity ideas Qualifications: ITIL Foundation handy but not essential

Crawley, England, United Kingdom

Languages

English

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