Customer Operations Administrator

Altohelix, a Canadian company, specializes in drone hardware, mobile laser scanners, and professional drone training tailored for professional and industrial applications. As an authorized dealer for leading brands such as DJI Enterprise and FARO 3D laser scanners, the company excels in providing state-of-the-art products and solutions for accurate geospatial data collection. Since its inception in 2016, Altohelix has trained thousands of RPAS pilots through Transport Canada-compliant ground schools and specialized industry training programs. Altohelix is committed to enhancing efficiency and precision in diverse sectors with cutting-edge technology and expertise.

We are seeking a highly organized and proactive Customer Operations Administrator  to support our customers throughout their entire lifecycle—from post-purchase follow-ups to scheduling training, coordinating logistics, tracking orders, planning events, and assisting with internal operations. This role is ideal for someone who enjoys working directly with customers while keeping the operational and logistical side of the business running smoothly.

Key Responsibilities

Customer Success & Support

• Follow up with customers after purchase to ensure successful onboarding
• Provide shipping details, updates, and delivery confirmations
• Check in to ensure products are working properly and escalate issues as needed
• Schedule customer training sessions and track attendance
• Answer general customer questions or route them appropriately

Operations & Logistics

• Invoice customers and manage accounts receivable/payable tracking
• Coordinate trade show logistics, including sign-ups, travel, booth materials, and shipments
• Assist the sales team with event planning and coordination, including preparation, registrations, materials, and follow-up
• Manage product ordering and maintain communication with vendors
• Update Shopify listings, pricing, inventory, and product details

Sales Support

• Qualify new leads and route them to the correct team or salesperson
• Assist with preparing quotes, order forms, or follow-up messages

Administrative Support

• Maintain organized customer records and documentation
• Track ongoing tasks, deadlines, and shipments
• Support special projects as needed

Qualifications

• 1–3 years of experience in customer service, operations, logistics, or administrative support
• Strong organization and communication skills
• Ability to manage multiple priorities simultaneously
• Experience with CRM systems, invoicing tools, and online storefronts(Shopify) is a plus
• Comfortable coordinating logistics and managing timelines
• Self-motivated with strong problem-solving skills

Nice-to-Have Skills

• Experience with trade show planning or event logistics
• Familiarity with Shopify or e-commerce workflows
• Basic knowledge of accounting software (QuickBooks, Wave, Xero, etc.)
• Prior experience supporting a sales or customer success team

What We Offer

• Flexible work environment
• Training provided on all systems
• Opportunities for growth in operations, customer success, or sales enablement
• Supportive and collaborative team