Public Health Operations Transition Manager

About the role

We are a consulting firm supporting a multi-site sexual health and STBBI testing program delivered through community partners , currently undergoing a structured transition of service-delivery operations, documentation, data-sharing arrangements, and inventory/logistics workflows.

This is a client-embedded assignment : you will work day-to-day with the client’s program and operations contacts and coordinate with external delivery sites and vendors, while remaining an employee of our firm. Your work will focus on producing specific transition outputs (transition plan, RACI, SOPs/process maps, DSA tracker, inventory/logistics workflow documentation, training materials, and status reporting) and supporting implementation so the program can operate consistently across all sites.

Contract: 8 months (possibility of extension)

Hours: 35 hours/week, Monday–Friday, generally 9:00–5:00

Rate: $40–$55/hour (based on experience)

Location: Hybrid (remote + 1 day/week in-person in Toronto)

Work eligibility: Must be legally entitled to work in Canada for the full duration of the contract

Background: may be required to provide a background check and vulnerable sector check

Language: English required. French preferred.

What You Will Deliver

The focus of this role is service continuity and operational readiness across a distributed public health delivery model. Success is measured by consistent operations, clear accountability, and usable documentation—not by system go-lives or technology deployments.

• Transition plan + project controls (charter, milestones, RACI, logs)
• SOPs/process maps + training materials for handover
• DSA tracker + data governance documentation aligned to privacy requirements
• Stabilized inventory/logistics workflows + vendor performance expectations
• Weekly status reporting + close-out/lessons learned

Education

• Bachelor’s degree in Public Health, Health / Public Administration, Epidemiology, Supply Chain / Operations, or a related discipline. A graduate degree (MPH, MHA, MSc, MBA with health focus) is a strong asset.
• Formal training in project / program management (e.g., PMP, PRINCE2, Agile) is an asset but not a substitute for relevant sector experience.

Experience

• 5+ years in public health, healthcare operations, community services, or publicly funded service delivery environments
• Demonstrated experience working with community-based testing, screening, or diagnostic programs (e.g., STBBI, sexual health, harm reduction, or similar public health initiatives).
• Proven track record coordinating complex activities involving multiple partners (e.g., public health units, clinics, community organizations, vendors) and tight timelines.

Technical Skills:

• Working knowledge of privacy and data governance concepts; experience coordinating DSAs is a strong asset
• Familiarity with PHIPA and/or PIPEDA (direct experience preferred)
• Comfortable with operational workstreams (inventory/logistics/vendor coordination) alongside governance work
• Familiarity with STBBI programs (Sexually Transmitted and Blood-Borne Infections) and/or HIV program environments is a strong asset
• Proficient with MS365 (Excel/SharePoint/Teams) and building practical tracking tools (RACI, logs, dashboards).

Responsibilities

Transition & Knowledge Transfer

• Collect and review existing program documents; map current workflows, roles, and hand-offs (end-to-end).
• Document current state outputs: SOP list, process maps, data-flow map, risk register, and gap list.
• Build and maintain transition controls: project charter, milestones, RACI, decision log, risk/issue log, comms plan, and training plan.
• Confirm resourcing needs for continuity (backfill/coverage) and coordinate onboarding/hand-over activities with assigned owners.

Data Governance & Agreements

• Coordinate the drafting, review, and completion of Data Sharing Agreements (DSAs) with sites/partners and route for required approvals.
• Document data requirements: minimum data set, data dictionary, reporting schedule, and quality checks.
• Document privacy-compliant handling for program reporting (collection, access, retention, sharing) aligned to PHIPA/PIPEDA and client policies
• Maintain an agreement tracker (status, approvers, renewal dates, dependencies) and escalate delays that affect transition timelines.

Website, Inventory & Logistics Transition

• Coordinate updates to program-facing web content and operational resources to ensure continuity, accessibility (AODA), and alignment with updated workflows.
• Document and stabilize inventory workflows: ordering, receiving, pick/pack/ship, lot/expiry tracking, stock thresholds, and reorder points.
• Coordinate vendor and procurement items: required agreements, pricing inputs, sourcing approach (competitive vs single source), and approval checkpoints.
• Set and monitor logistics performance expectations with vendors: SLAs/KPIs (fill rate, lead time, stockouts, returns), issue escalation, and service coverage for all sites.

Stakeholder & Site Engagement

• Maintain a stakeholder list (sites, vendors, internal teams) with roles, contacts, and escalation paths.
• Schedule and run regular on-site/vendor check-ins; capture actions, owners, and deadlines; follow up to closure.
• Coordinate training and support materials (job aids, FAQs, quick guides) and track completion by site/partner.
• Draft and distribute clear updates (what’s changing, when, who to contact, what sites must do) and manage questions to resolution.

Delivery, Reporting & Evaluation

• Track scope, schedule, and deliverables against the plan; maintain change log and obtain approvals for scope changes.
• Produce weekly status report and tracker (milestones, risks/issues, decisions needed, next two weeks plan/follow-ups).
• Define and track KPIs with the client (e.g., stockout rate, turnaround time, reporting completeness, site readiness) and report results on a set cadence.
• Run a post-implementation review; document lessons learned and update SOPs/tools so improvements are retained.

To apply: Please apply, by January 4, 2026, with a single PDF containing your résumé and a cover letter. In your cover letter, include 2–3 relevant projects and what you personally delivered on each.