Operations Supervisor - Terminals

Company Overview

Seaport Group is the Leading Asset-Based Intermodal Service Provider in Canada. We pride ourselves on delivering exceptional trans-border drayage services to/from US ports and railheads in Canada.

We're not just leading the industry, we're shaping it's future. And, as we continue to grow, we're expanding our exceptional team. We invite you join us on this journey of growth and to unlock your career potential with us. You provide us with your growth mindset, customer centricity, tenacity and persuasion skills and we'll provide a dynamic work environment where you can grow your skills and drive strategic partnerships that redefine success in the intermodal trucking space.

Role Overview

The Operations Supervisor - Terminals is responsible for overseeing the efficient and safe operations of the Seaport Terminal in Toronto, Ontario. This role is responsible for coordinating the movement and storage of containers, managing the terminal team on site and remotely, and ensuring compliance with safety, operational, and security procedures. You will be accountable for building and sustaining positive employee engagement and customer satisfaction and will play a key role in maintaining a smooth and organized workflow in the Terminal. The key to success in this role will be strong collaboration with customers, vendors, and internal teams to deliver exceptional service and operational excellence.

Key Responsibilities

• Terminal Operations: Oversee daily Terminal activities including gate operations, container handling, terminal flow, and equipment coordination to ensure safe, efficient, and consistent execution. Oversee weekly scheduling and ensure the team effectively manages exception handling and value-added operational duties, including the coordination and follow-through of repair activities, to maintain a clean, organized, and operationally ready Terminal.
• Team Supervision & Development: Train, coach, and engage team members (Gate Clerks, Crane Operators, Terminal personnel, etc.), ensuring consistent performance and operational discipline. Conduct regular 1:1 meetings, performance check-ins, and facilitate ongoing training to support team development and engagement.
• SOP Compliance, Review & Standardization: Ensure all team members follow established Standard Operating Procedures (SOPs) at all times. Take ownership of reviewing, maintaining, and updating SOPs to reflect operational changes, best practices, and opportunities for increased standardization across the Terminal. Promote a culture where procedural consistency is foundational to safe and efficient operations.
• Process Optimization & Innovation: Identify and implement opportunities to improve operational effectiveness and streamline Terminal processes. Drive adoption of new technologies and AI-based solutions to enhance scheduling, reporting, inventory accuracy, and overall Terminal performance.
• Safety Compliance: Ensure strict adherence to all health and safety policies, site protocols, and regulatory requirements. Promote a proactive safety culture by monitoring compliance, addressing unsafe behaviours, conducting safety discussions, and ensuring timely completion of required training and incident reporting.
• Terminal Security Oversight: Provide oversight of all Terminal security programs, protection protocols, and access-control procedures. Ensure security systems, including cameras, monitoring tools, alarms, and digital platforms, are fully functional, up to date, and operating efficiently. Verify that team members adhere to established security standards and promptly escalate any breaches, risks, or system failures to maintain a safe and secure Terminal environment.
• Reporting & Performance Insights: Deliver weekly Terminal dashboards and turnaround-time reports to leadership. Maintain accurate records of Terminal activities, equipment movements, and compliance checks. Expert insight into the data presented is critical and highly valued—providing not only accurate reporting but meaningful interpretation that informs decisions, highlights risks, and identifies opportunities for operational improvement.
• Vendor & Third-Party Management: Manage relationships with external vendors and service providers, monitor performance, and ensure service quality meets expectations and operational requirements. Hold the direct working relationship with the Terminal’s primary vendor responsible for crane maintenance and repairs, ensuring timely service, quality work, and operational uptime.
• Customer Service, Monitoring & Escalation: Ensure Terminal customer interactions, including status updates, container inventory communication, issue resolution, and service inquiries, are carried out by employees in a professional, accurate, and timely manner. Monitor team performance in all customer-facing activities, intervene when service standards are not met, and escalate customer issues promptly to ensure resolution and maintain strong customer relationships.

About You

• You are detail-oriented & organized, bringing structure and accuracy to fast-paced operations.
• You bring a solution-focused mindset, looking ahead, anticipating challenges, and adapting quickly with practical strategies.
• You have excellent communication skills, with the ability to tailor messages to different audiences and actively listen to build strong relationships.
• You understand when hands-on involvement is required and are fully willing and able to step in and support operations as needed.
• You are tech savvy and think outside of the box, embracing technology and AI as enablers of better processes and smarter decision-making.
• You take initiative, manage deadlines effectively, and thrive with minimal supervision.
• You inspire your team through coaching, clear direction, and accountability.
• You have an eagerness to continue leadership skill and experience development.

Qualifications

• Post-secondary education in Logistics or a related field.
• Minimum 2 years of container or logistics experience preferred.
• Proficiency in MS Office Suite; strong analytical, problem-solving, and time management skills.
• Proven leadership experience supervising staff in an operational or Terminal setting, both in person and remotely.
• Experience with process improvement initiatives and comfort with technology/AI-based solutions for operational efficiency.
• Strong understanding of safety procedures and compliance requirements is an asset.

What’s In it for You?   

At Seaport, we believe in recognizing and rewarding the hard work and dedication of our team. By joining us, you’ll not only play a key role in shaping people practices, but you’ll also enjoy a work environment that fosters growth, innovation, and collaboration.  

Here’s what you can expect:   

• Competitive Salary: We offer a salary package that reflects your experience and contributions.  
• Growth Opportunities : We’re invested in your career development, offering professional and career development opportunities and training programs applicable to your role.   
• Work-Life Balance: We understand the importance of balance and provide flexible working arrangements and time off policies.  
• Comprehensive Benefits: Health and Dental Benefits, RRSP Matching program, Wellness reimbursement program, Employee Perks, Employee & Family Assistance Plan, and more!  
• Inclusive Culture : You’ll be part of a diverse and inclusive workplace where every voice matters.  

Seaport is an equal-opportunity employer that recognizes the value and importance of a diverse workforce. Seaport is committed to providing assistance during all phases of the employee lifecycle, from recruiting through to the end of the employment relationship. If you require accommodation because of injury, illness, or disability during any portion of Seaport's recruiting process, please let us know and we will do everything we can to accommodate you.