ServiceNow ITOM & Service Mapping Consultant

ServiceNow ITOM & Service Mapping Consultant 📍 Hybrid – Zurich, Switzerland (2-3 days onsite per week) 💼 Contract | ⏳ 6 Months | 💷 Outside IR35

Chapman Tate Associates are working with a leading global organisation to deliver a key piece of their digital transformation roadmap. We are seeking a highly skilled ServiceNow ITOM & Service Mapping Consultant to drive the design, implementation, and optimisation of ITOM modules, with a strong focus on Service Mapping and Discovery.

✅ Key Responsibilities:

• Lead the deployment and enhancement of ServiceNow ITOM, particularly Discovery, Service Mapping, and CMDB.

• Work closely with infrastructure and application teams to identify critical business services and map them accurately in ServiceNow.

• Ensure data quality, CMDB health, and dependency mapping are maintained to support broader ITSM and operational goals.

• Design and implement automation workflows aligned with ITOM best practices.

• Support integration with other tools and technologies within the IT ecosystem.

🔧 Skills & Experience Required:

• Strong experience delivering ServiceNow ITOM solutions, with a particular focus on Service Mapping.

• Deep knowledge of CMDB architecture and best practices for configuration and population.

• Hands-on experience with Discovery probes/sensors and troubleshooting.

• Strong stakeholder engagement skills in complex, enterprise-scale environments.

• Previous experience working on international/hybrid projects preferred.

💡 Bonus Skills:

• ServiceNow certifications (e.g., CIS–ITOM, CSA).

• Exposure to cloud and hybrid infrastructure (AWS, Azure, on-prem).

• Fluent in English; German is a plus.

If you're a ServiceNow expert ready to make a real impact on a mission-critical platform, we want to hear from you