Telephone Banker - Inbound Call Center (1st and 2nd shifts)Fort Worth Staffing • United States
This job offer is no longer available
Telephone Banker - Inbound Call Center (1st and 2nd shifts)
Fort Worth Staffing
- United States
- United States
About
This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs. Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs. Responds to customer inquiries and concerns, creating customized solutions. Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans. Identifies client needs for licensed sales functions, making referrals to Line of Business partners. Quotes rates, terms, and programs for banking solutions. Manages risk in every business, product, and service transaction leveraging available tools. Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives. Minimum 1 year of up-selling/cross-selling experience. Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays. Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections. Comfortable receiving ongoing performance feedback and coaching. Comfortable with ongoing change and learning new technology/processes. Minimum of an intermediate level of proficiency with computers. Self-motivated with excellent organizational skills. Strong decision-making and problem-solving skills. Experience in telephone sales, experience working in a call center, experience in the banking/financial industry. Attention to Detail, Client Solutions Advisory, Customer and Client Focus, Interpret Relevant Laws, Rules, and Regulations, Adaptability, Client Experience Branding, Customer Service Management, Issue Management, Problem Solving, Active Listening, Business Development, Consulting, Referral Identification, Research. High School Diploma / GED / Secondary School or equivalent. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
Languages
- English
Notice for Users
This job was posted by one of our partners. You can view the original job source here.