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About
Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. IT Network & Telecommunications designs, operates and maintains the organization's local and wide area networks and telecommunications systems and manages relationships with telecommunications service and maintenance vendors. This job family evaluates existing network systems and develops long-term strategies to ensure network capacity meets current and future network requirements. IT Network & Telecommunications performs technical analyses of software, hardware, and network systems as well as systems engineering for front-end processors, multiplexors, LAN/WAN communications, network nodes, switches, and various transmission systems. IT Network Analyst for the Voice Team will be deploying and supporting enterprise voice technologies with a focus on voice services including but not limited to Cisco Unified Communications Manager/Unity Connection, Ribbon SBC's and SIP. This position is responsible for deploying and supporting as well as enhancing complex data and voice communication networks: 1) Research and development of voice, contact center & networking technologies; 2) Understand business requirements and design solutions to meet requirements; 3) Develop project plans and coordinate across IT functions 4) Implementation of new technology and systems, installation and maintenance of infrastructure; 5) and contribution to establishing and maintaining standards and best practices. Qualifications
7+ years of proven experience in the data/voice communications field preferred Expert level understanding of Cisco UC technologies is required Must have familiarity with troubleshooting and maintaining Ribbon SBCs preferred Experience setting up and maintaining Cisco CUCE appliances also preferred Experience standing up and maintaining new CUCM/CUC/Cisco Satellite servers required Experience with migrating large groups of phones to CUCM required Experience setting up international dialing on a Cisco voice gateway preferred Experience troubleshooting Cisco IP Communicator, Cisco Jabber, Cisco WebEx, Microsoft Team and Zoom required Familiarity with Agile methodology preferred Experience with troubleshooting tools Wireshark, Splunk and RTMT preferred Experience integrating Axis intercoms and paging systems, as well as Poly conference phones with CUCM preferred Experience using West Safety Systems platform required Must have experience with setting up and troubleshooting carrier SIP and PRI trunks as well as analog lines preferred Experience with configuring and troubleshooting AudioCodes ATAs such as MP114s, MP118, MP124s required Experience with configuring and troubleshooting Cisco ATAs such as VG202XMs, VG204XMs, VG310 and VG320s required Must have experience configuring and troubleshooting CIMC as well as vSphere Experience designing, implementing, and troubleshooting voice technologies Understanding of IP data, voice, and video networking concepts and systems is preferred Experience with MS Office Suite and LucidChart preferred Leadership and customer service skills essential preferred Analytical, troubleshooting and problem resolution skills Experience in logical design of voice & contact center solutions, research and development, and hands-on configuration required Up to 10% travel (Domestic & International) Minimum required levels of education: Masters degree in Computer Engineering (or higher) preferred Bachelors degree in Electronics and Electrical Engineering (or higher) preferred Responsibilities
Participating in project work to deploy new voice solutions Performs analysis of maintenance failures, research trends, causes of failures, and recommend solutions to avert future failures. Design, implementation, and support of Cisco UC and UCCE. Call recording, SIP, SBC's, CVP CCNP, ITIL v3 Demonstrated knowledge of Cisco related voice and contact center components Project management Strategic approach to Unified Communications Provides topology documents or the flow of the voice data What is expected of you and others at this level Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects May contribute to the development of policies and procedures Works on complex projects of large scope Develops technical solutions to a wide range of difficult problems Solutions are innovative and consistent with organization objectives Completes work; independently receives general guidance on new projects Work reviewed for purpose of meeting objectives May act as a mentor to less experienced colleagues Anticipated salary range: $80,900 - $127,050 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 2/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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