Sales and Customer Service Advisor

*Are you a natural at Sales and Customer Service? *

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. Looking to build a career in a role that values both? With a starting salary of up to £27,000, no weekend work, hybrid opportunities, and real career progression, this is your chance to thrive in a rewarding role within the insurance industry.

• Salary: Starting up to £27,000 per annum (depending on experience)
• Contract: Full-time, permanent
• Location: Bishop Sutton, BS39 5XP
• Hours: Monday to Friday, 9am–5pm (potential for hybrid homeworking 1 day per week after probation) Why Join Us? We’re not just offering a job – we’re offering the first step in a career built on excellent training, career development, and a supportive team environment. Here’s why you’ll love working with us:
• Real career development – Structured training, ongoing professional growth, and support for CII (Chartered Insurance Institute) qualifications
• Sales & customer focused – A role where you’ll develop strong relationships with customers while guiding them to the right insurance solutions
• Work-life balance – No evening or weekend work, plus 25 days’ annual leave + bank holidays
• Hybrid working options – Potential for one day per week from home after probation
• Great team culture – A friendly, modern workspace with free parking What You’ll Do as a Sales and Customer Service Advisor In this varied and rewarding role, you’ll use your sales and people skills to make a real impact. You’ll:
• Engage with customers to understand their needs and provide tailored insurance solutions
• Sell and advise on home and motor insurance policies, identifying additional opportunities that benefit the customer
• Build long-term relationships with customers, becoming their trusted point of contact for renewals and ongoing support
• Assist with claims and provide excellent service throughout the process
• Handle calls and transactions while maintaining strong customer rapport This role is perfect for someone who enjoys consultative selling and delivering exceptional customer service. Who We’re Looking For We’d love to hear from you if you:
• Have previous sales experience (insurance, retail, or other sales-focused roles are ideal)
• Are confident speaking with customers and spotting sales opportunities
• Have a natural ability to build relationships and solve problems
• Are proactive, enthusiastic, and keen to learn
• Live within a 45-minute commute of our Bishop Sutton office About NFU Mutual NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments, and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. About Our Agency As a local agency of NFU Mutual, we deliver a first-class service and sell their product range across our region to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual is famous for. How to Apply Send your CV and a covering letter to Kate Marks at kate_marks2@nfumutual.co.uk or call 01934 861035 for more information. In your covering letter, please include a few details about yourself and your experience to help us get to know you better. Closing date: 26th February 2025 Please note: You’ll be employed by an Agent of NFU Mutual, not NFU Mutual directly. Candidate data will be stored for up to 6 months after the recruitment process. Job Types: Full-time, Permanent Pay: Up to £27,000.00 per year Ability to commute/relocate:
• Bristol BS39 5XP: reliably commute or plan to relocate before starting work (required) Experience:
• sales (retail, insurance or other related area): 1 year (required) Work Location: In person Application deadline: 26/02/2025