Sales Administrator

Sweeptech

Wivelsfield Green, England, United Kingdom

Wivelsfield Green, England, United Kingdom

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About

Sales Administrator Sweeptech Environmental Services is a progressive ISO 14001:2015 and ISO 9001:2015 accredited waste management business committed to delivering environmental and sustainability improvement within the communities it works. Our Headquarters are in West Sussex and we operate nationally, driving innovation wherever we can to improve operations. The Role: You will be responsible for the efficient day-to-day running of the hire desk function for one of our leading customers, providing a customer-focused, responsive and efficient booking service that ensures maximum utilisation of our fleet in line with customer needs. You will manage all incoming enquiries, administer bookings from start to completion, and take ownership of any changes, disputes, issues, or queries. Acting as the primary point of contact, you will ensure customers receive timely updates, proactive communication, and a consistently high standard of service. Key Objectives Ensure efficient and customer-focused management of the hire desk function Maintain high customer satisfaction through proactive communication and issue resolution Support operational performance through accurate service monitoring and reporting Contribute to continual improvement initiatives and departmental effectiveness Maximise fleet utilisation in line with customer requirements Duties and Responsibilities Check availability and liaise with national depot contacts Confirm and process customer orders via the customer portal Proactively contact customers regarding service issues or delays Upload Proof of Service documentation to support invoicing Respond to telephone and email enquiries Handle customer complaints and escalations professionally Follow company procedures and best practices Support monthly reporting requirements Attend meetings as required Carry out any other reasonable duties as requested by management Requirements: Communicate effectively, courteously and clearly with colleagues at all levels. Maintain a positive, enthusiastic attitude towards tasks and challenges. Work in an organised, structured and methodical manner. Use your own initiative and manage/prioritise your workload independently. Work collaboratively as part of a team, attending and contributing to meetings as required. Be punctual and ensure tasks are completed within agreed deadlines. Demonstrate flexibility when required to support business needs. Maintain a tidy and organised workspace and use company tools and equipment responsibly. Follow all company policies and procedures, including quality, environmental, health & safety and those outlined in the staff handbook. Strive to achieve high levels of efficiency and continuously seek improvement. Support and assist with training when required. Essential Skills Attention to detail. To be able to communicate and manage customers with confidence. Work effectively in a busy, fast-paced environment, confidently managing multiple enquiries and tasks at the same time. Enthusiastic and able to use own initiative. Knowledge of company systems and policies. Excellent standards of verbal and written communication. Previous experience in a customer administration role preferred. Computer Literate, able to create & maintain MS word, excel. Job Type:
Full-time, Permanent Working hours:
8:00
17:00, 45 hours per week Benefits: Company pension Discounted or free food On-site parking Work Location Hickstead RH17 5LZ
TPBN1_UKTJ

Wivelsfield Green, England, United Kingdom

Languages

English

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