NetSuite Systems Engineer

Made by Gather - the company behind America’s fastest-growing kitchenware brands . Founded in 2003 by entrepreneur Shae Hong, Made by Gather makes super-premium design and innovation accessible to the world through our kitchenware and lifestyle brands Beautiful by Drew® and bella® . We’ve spent 20+ years developing our special sauce, bringing trend-forward design to each of our brands, combined with innovative marketing strategies and collaborative strategic relationships with leading omni-channel retailers.

At our core, we’re built on design, quality, agility, and innovation , and we’re looking for driven individuals who are ready to make an impact. We don’t just create great products; we hustle to bring bold ideas to life, take ownership of our work, stand united as a team, and focus on sales and results while staying fully engaged in everything we do.

The NetSuite Systems Engineer (Operations Focus) is responsible for the hands-on administration, configuration, optimization, and support of the organization’s NetSuite ERP platform with emphasis on Operations, Supply Chain, Logistics, Inventory Management, and Fulfillment. This role partners closely with cross-functional teams—including Operations, Finance, and Supply Chain—to ensure NetSuite operates as an efficient operational engine aligned with business needs.

The ideal candidate comes from a retail/ wholesale industry with focus on operations but will also possess foundational financial NetSuite knowledge to support cross-functional workflows and collaborate effectively with Finance teams.

RESPONSIBILITIES :

• Perform daily NetSuite system administration including role/permission maintenance, workflows, dashboards, and SuiteAnalytics.
• Configure and optimize modules including Inventory, Procurement, Order Management, Manufacturing, WMS, QMS, and PLM integrations.
• Build and maintain workflows, SuiteFlow automations, custom records, and forms.
• Collaborate with Operations leaders to streamline Procure-to-Pay, Order-to-Cash, Inventory, Warehouse, Freight, and QC workflows.
• Improve forecasting, planning, and operational visibility using dashboards, alerts, and KPIs.
• Support and troubleshoot integrations including WMS/3PL, PLM, QMS, EDI platforms, and eCommerce channels.
• Provide secondary support for Finance-related NetSuite processes such as basic GL, vendor records, AP/AR visibility, and financial reporting dependencies as needed.
• Partner with Finance to ensure operational changes do not negatively impact financial processes or month-end close.
• Serve as primary support for NetSuite issues impacting Operations and Supply Chain.
• Develop SOPs, training materials, and conduct in-person training for NetSuite operational workflows.
• Manage release testing, data integrity validation, role-based security, and compliance with audit requirements.

QUALIFICATIONS:

• 3–7 years of hands-on NetSuite administration or systems engineering experience.
• Strong understanding of Operations, Supply Chain, Inventory, and Wholesale/Retail workflows.
• Foundational understanding of NetSuite Financials (GL impact, transaction flows, approvals, AP/AR interactions, period close support).
• Proficiency in saved searches, SuiteAnalytics Workbooks, dashboards, and KPIs.
• Experience configuring items, BOMs, POs, SOs, transfers, inventory adjustments, and fulfillment transactions.
• Excellent problem-solving skills with ability to translate business needs into technical requirements.
• Strong communication skills and ability to support both technical and non-technical business users.
• Preferred: experience with SuiteScript, RESTlets, WMS/PLM/QMS/EDI integrations.
• Preferred NetSuite certifications: SuiteFoundation, Administrator, ERP Consultant.

This full-time opportunity offers competitive pay and a comprehensive benefits package that supports your growth and well-being. At Made by Gather, we have you covered:

• Hybrid work schedule
• Extended medical
• Health Spending Account
• Retirement Savings with Company Match
• Employee Assistance Program
• Discount on our products
• Work from home stipend
• Holiday week off in December
• Summer Fridays
• Free access to fitness center with lockers and showers in office building
• Private courtyard
• Direct access to McGill metro station and REM station
• Adjacent to Time Out Market and other restaurants and retailers
• Dynamic environment surrounded by beauty; we provide coffee, drinks, and snacks to fuel you all day