Welcome Team Administrator

If you are someone who sees the potential in people, and who believes that everyone, given the right tools and support, can thrive, then you're in the right place.  

At Momentum, we are committed to building a society where everyone belongs. Where we are all valued for who we are and where we are all given the tools and opportunities to build the life we want. We value diversity, and we believe everyone has a role to play in building a just and equitable society. We're changemakers transforming our community for the good of all.

The Organization:

Momentum became certified as a Great Place to Work in Canada in 2021 and has maintained that certification each year since. Great Place to Work is a global authority on high-trust, high-performance workplace cultures. We provide competitive compensation and benefits with an unparalleled work environment.

We are a diverse multidisciplinary team of people that are united by a shared vision and values. At Momentum you'll find MBA's, artists, facilitators, social workers and more. Our backgrounds are as diverse as our areas of discipline, and it is this diversity and the respect and value we have for each other and our participants that makes us stronger.

We are purpose driven and our high standards reflect the trust and confidence we have in each other and the results of the work our team can do together. We live and work in ways that reflect our value of sustainability, being intentional in our actions to reduce our environmental footprint.

If this sounds like a place where you would want to work, please review the position below to see if there's a fit with your skills and experience.

What you'll be doing:

Momentum is a friendly, judgment-free place where people facing income or job challenges can learn skills to build a better future. We treat everyone with care, respect, and a real commitment to helping them succeed.

When working as the Welcome Team Administrator, you'll be the first point of contact for visitors and callers, making sure everyone has a warm, professional experience. You'll also support daily administrative tasks and assist the Director of Programs.

Key Areas of Responsibility:

• Welcome Desk and Office Administration.
• Assist the Director of Programs.
• Respond to information requests, general inquiries, and provide program information to the public.
• Organization-wide support.
• Answer telephone calls and monitor emails
• Ensure no visitor or caller leaves without receiving helpful information or direction to the extent possible.

Assistance to the Director of Programs

• Coordinate the administrative details involved in activities, meetings, projects, etc.
• Manage the Direct of Programs meeting schedule and e-mail to maximize efficiency.
• Track tasks and reports with deadlines, to ensure they are completed.
• Provide administrative support for priority projects. 

Administrative Services

• Log calls, emails, and visitor inquiries in the Welcome team Inquiry Tracker, ensuring records are accurate.
• Order and maintain office and participant-lounge supplies.
• Arrange temporary coverage for the Welcome Desk when required.
• Prepare incoming and outgoing mail, courier items, etc.
• Deliver/facilitate Welcome Desk Support Orientation for new staff.
• Ensure resource center is stocked with Momentum brochures and external information and material.

At a glance, you are someone who:  

• Enjoys bringing structure and organization to complex, multi-program environments. 
• Has a strong eye for detail and accuracy. 
• Communicates clearly and collaborates easily across teams and departments. 
• Can balance multiple priorities and deadlines while maintaining quality and consistency. 
• Is tech-savvy and enjoys learning new systems and tools (especially CRM or data systems). 
• Believes in Momentum's mission and brings an equity lens to your work. 

What you will need to do the job well:

A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you.

• Personable, friendly, customer service-oriented attitude.
• Sensitive to the needs of persons with low literacy challenges, English as an Additional Language, and individuals with disabilities.
• Experience in working with a multicultural and/or individuals with income barriers.
• Dependable, reliable, and accountable.
• Able to work independently as well as collaboratively.
• Organizational skills.
• Attention to detail.
• Knowledge of community resources in Calgary is an asset.
• 2-3 years customer services skills.
• Training in Office Administration and/or Coaching.

Perks and Benefits 

At Momentum, we offer many perks and benefits to promote work-life balance, wellness, and staff satisfaction. To retain necessary flexibility in the administration of policies and procedures, Momentum reserves the right to add, change, revise, or eliminate any of the policies and/or benefits described below. Some of the benefits included are: 

• RRSP Matching 
• Professional Development Budget 
• Additional time off beyond vacation days 
• Health Spending Account 
• Employer paid benefits plan