About
Internal support for sales team (not customer-facing) Data pulls, reporting for contests, pipeline management Assist with quotes, order processing, onboarding customers Strategic projects + administrative work The Opportunity: We're looking for a highly organized and customer-focused Sales Support Representative on a contract basis.
This individual contributor role acts as the critical operational partner to the Mid-Market Channel Team, supporting them from the mid-stage of the sales cycle through deal closure and the entire customer lifecycle. You will be the dedicated force ensuring operational efficiency and data integrity, responsible for high-stakes tasks across two primary phases: Deal Closure Support and Customer Lifecycle Management. Responsibilities: Deal Closure Support Opportunity Compliance: Collaborate closely with Accountant and VAR partners to confirm that all generated client opportunities are accurately documented and configured in the system. Your role is to support compliance efforts by verifying that internal SLAs and data standards are met across the Mid-Market Channel. Quoting and Pricing: Partner with Account Executives to generate, validate, and manage all quotes for key Firms/Partners, ensuring rapid delivery of accurate configurations to accelerate deal closure. Account Hierarchy Setup: Proactively utilize Salesforce to build, update, and manage entity and company mappings and account hierarchies before the contract is signed, ensuring a clean system foundation. Contract Finalization: Support Account Executives in preparing final contract packages, gathering necessary approvals, and ensuring all deal prerequisites are met to accelerate time-to-signature. Initial Onboarding Support Activation and Setup: Serve as the primary liaison post-signature, orchestrating all internal steps to get customer accounts fully set up, including system configuration, license provisioning, and managing the internal handoff process. Issue Resolution: Ensure all internal support cases related to new customer setup and initial onboarding are promptly opened, tracked, and resolved, running interference between Sales, Customers, and internal teams (Support, Risk, Payments). Handoff to CSM: Facilitate a smooth and comprehensive hand-off of the customer account to the designated Customer Success Manager (CSM) once all post-deal complexities are resolved and the account is fully operational. Customer Lifecycle Management & Renewals Renewal Support: Proactively track upcoming renewal dates, prepare necessary documentation, and generate initial renewal quotes to support the Account Executive's retention efforts. Financial Tracking: Address and resolve any billing needs or discrepancies throughout the customer lifecycle. Operational Excellence: Maintain clear, consistent, and timely communication with all stakeholders, proactively identifying and resolving operational roadblocks to ensure customer satisfaction and internal efficiency. Additional Skills & Qualifications Background: SaaS experience preferred Skills: Salesforce (CRM familiarity) Data management & Excel (data pulls, reports, pipeline management) Soft skills: Proactive, self-starter, action-oriented, able to manage multiple tasks independently Experience Level: Expert Level Job Type & Location: This is a Contract position based out of Atlanta, GA. Pay and Benefits: The pay range for this position is $24.86 - $24.86/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully remote position. Application Deadline: This position is anticipated to close on Dec 31, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Languages
- English
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