Business Operations Manager

As a leader in our organization, you will be responsible for managing the front of house team.

• Team Management:
• Directly supervise key holders and staff leads, maintaining open lines of communication.
• Conduct regular one-on-one meetings with Leads to set goals, delegate tasks, and guide projects.
• Stay informed about ongoing projects and initiatives.
• Schedule shifts and allocate time off for floor team members.
• Hire new employees, provide training, and onboard them effectively.
• Manage cash tips distribution fairly.
• Oversee performance evaluations, feedback sessions, and disciplinary actions as needed.
• Customer Service:
• Ensure seamless operations during opening and closing procedures.
• Maintain high standards for service, facilities, and overall guest experience.
• Provide exceptional hospitality to customers, collaborate with team members when necessary, and build relationships with regulars.
• Promote adherence to health department regulations.

• Oversight of administrative hours and service shifts.
• Ensuring consistent delivery of quality service, facilities, and hospitality.

This role offers opportunities for growth and development under co-owner guidance. You will work closely with the front of house team to achieve operational excellence and maintain customer satisfaction at the highest level. Bonus incentives and personalized benefits packages are available.