Senior Restaurant Operations Manager

THE JOB:

As the Senior Restaurant Operations Manager for the Buffet in MGM Grand, you'll play a pivotal role in leading both front-of-house and back-of-house operations, providing strategic direction and strong leadership in alignment with the prestigious MGM Resorts brand. You'll drive operational and financial success by optimizing guest flow, maximizing covers, and ensuring recipe consistency, inventory control, and efficient supply management. With a focus on excellence, you'll guide your teams to deliver outstanding service, uphold the highest culinary standards, and create exceptional guest experiences that make the MGM Grand Buffet a must-visit destination.

THE DAY-TO-DAY:

• Oversees and leads daily front-of-house (FOH) and back-of-house (BOH) operations, including budgets, productivity, scheduling, inventory control, guest service standards, and the development and execution of menu and marketing strategies to drive both short-term and long-term profitability

• Leads FOH and BOH teams with a focus on mentorship, training, and succession planning while upholding the company's diversity commitment

• Owns restaurant's execution of F&B and/or company-wide initiatives and programs and represents the restaurant in divisional, property or corporate meetings

• Promotes a collaborative culture focused on service excellence and quality, facilitating seamless coordination between the kitchen and dining room

• Executes and enforces company policies, procedures, and training programs consistently, ensuring adherence to employment laws, collective bargaining agreements, and company standards

• Interacts with guests to gauge their satisfaction and manages feedback channels, addressing concerns promptly and effectively

• Maintains compliance with health, safety, and sanitation regulations across all operations

• Oversees recipe consistency, menu specifications, and delivery standards in collaboration with the culinary team

• Drives innovation in menu offerings to align with brand identity and guest preferences.

• Maintains in-depth knowledge of all food and beverage products, menu items, and equipment necessary to perform duties effectively

• Oversees execution of banquet and special event orders, guaranteeing timely and accurate delivery

• Oversees staff performance, scheduling, and training; managing cost controls and health standards; and executing initiatives as implemented by property F&B leadership

• Maintains high team morale through coaching and development, performance reviews, and recognition

THE IDEAL CANDIDATE:

• Bachelor's Degree or equivalent leadership experience required

• 2+ Years of prior relevant FOH (General Manager) or BOH (Executive Chef) experience required

• Previous experience managing employees under a collective bargaining agreement preferred

• Previous experience managing a high-volume restaurant or buffet environment preferred

• Must be 21 years of age or older