About
Lumen connects the world. We are igniting business growth by connecting people, data and applications
quickly, securely, and effortlessly. Together, we are building a culture and company from the people up
committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role As a Senior Lead Solutions Architect at Lumen, you will act as a critical link between engineering teams and business stakeholders, driving the delivery of scalable, high-impact digital solutions. This role demands a strong technical foundation, the ability to translate complex requirements into actionable development tasks, and a hands-on approach to managing the software development lifecycle from inception through delivery. In addition to core architectural responsibilities, you will perform business analysistranslating complex business needs into clear, actionable requirementsand provide leadership across team efforts to ensure alignment on timelines, deliverables, and cross-functional coordination. We are particularly interested in candidates with prior experience in technical roles such as software engineering or systems architecture, and a proven ability to deliver enterprise-grade solutions that scale across platforms and business units. Experience in the ticketing domain is essential, with a strong preference for candidates who have worked with ServiceNow or similar platforms and led or contributed to migrations from legacy systems. Location This is a remote opportunity open to candidates located anywhere in the U.S. The Main Responsibilities Translate product strategy and technical vision into detailed user stories with clear acceptance criteria. Collaborate closely with software engineers to ensure technical feasibility and clarity of requirements. Own and manage a prioritized software development backlog, refining it continuously based on stakeholder input, technical constraints, and business value. Lead solution planning and backlog grooming sessions, partnering with development managers to ensure accurate estimation, resource alignment, and documentation readiness. Perform business analysis to gather, document, and validate technical and functional requirements from stakeholders and end users. Coordinate software engineering timelines, track progress, and communicate risks, dependencies, and milestones to stakeholders. Support software releases and deployments, contributing to quality assurance and validation. Partner with UX/UI and analytics teams to incorporate user research and performance insights into planning. Advocate for the voice of the customer and end user by integrating feedback throughout the software lifecycle. Lead initiatives related to ticketing systems, including ServiceNow implementation, optimization, and migration from legacy platforms. What We Look For in a Candidate At least 57 years of experience in IT development, architecture, or engineering roles, and preferably 5-7 years in business process modeling. 24 years of product owner or technical leadership experience, with a proactive, driver mindset. Strong background in business analysis, Agile methodologies, and cross-functional collaboration. ITIL training or deep ITIL understanding (ITIL 4 Strategic Leader highly preferred). Excellent communication skills, able to simplify complex concepts and engage diverse audiences. Adaptable, growth-oriented, and comfortable working in fast-paced, dynamic environments. Preferred: A minimum 5 years of ServiceNow (or similar platform) development experience and deep ticketing system expertise. Preferred: Broad ServiceNow platform knowledge with experience in at least 3 mainline modules (ITSM, CSM, FSM, PPM, ITOM, etc.). Eligible for U.S. government suitability clearance. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
Languages
- English
Notice for Users
This job comes from a TieTalent partner platform. Click "Apply Now" to submit your application directly on their site.