Fulfillment Manager

Fulfillment Manager

Merzbacher's Bread Bakery

Full-time · Salaried · Management Team

4530 Germantown Ave, Philadelphia, PA 19144

Start date: Around February 1

Merzbacher's is a wholesale bread bakery rooted in Germantown, Philadelphia. We make bread meant to be shared—honest loaves crafted with care, priced so people can actually eat them every day. From our Philly Muffin to our naturally leavened Citywide Sourdough, we blend artisan methods with a creative spirit. Our bread shows up in restaurants, grocery stores, and community spaces across the region.

We give a damn about what we make—and about building something that lasts. That means treating people well, running clean systems, and following through on what we say we'll do. The bread matters. So does how we make it.

We're hiring a Fulfillment Manager to run the packing and slicing department. You're the person who makes sure orders go out accurately, on time, and without chaos on the floor.

We already have strong leads in place for packing and slicing. What we need is a manager who sets direction, keeps standards steady across the full week, coaches people consistently, and makes the department run like a real system—not just a group of people showing up.

This is hands-on work. You'll be on the floor with the team, especially when things get busy or the plan falls apart. You'll earn trust by working alongside people when it matters.

Do the work. Pack, slice, stage, and fulfill orders when needed—especially during busy periods, staffing gaps, or when something breaks.

Own accuracy. Orders go out packed correctly, labeled clearly, and staged so drivers can't get confused. Mistakes get caught before they ship, not after.

Lead people. Set expectations. Coach in real time. Follow through. Praise good work, address problems early, keep the tone respectful and steady.

Keep the floor safe. Food safety, sanitation, employee safety. Clear walkways, safe lifting, proper tool use. An organized workspace that doesn't become hazardous under time pressure.

Build and maintain standards. Keep packing procedures in plain language. Train new people well. Make sure standards don't drift over time. When something changes—product, packaging, workflow—you roll it out cleanly.

Make scheduling work. Create schedules that cover the week without burning people out. Adjust in real time when someone calls out or volume spikes.

Stay stocked. Labels, bags, boxes, tape—shifts don't collapse into scrambling for supplies.

Collaborate across departments. Work with baking, distribution, business operations, and facilities so handoffs are clear and problems get solved at the source. You'll flag issues and provide information for customer communication, but business operations handles the customer-facing side.

You report to ownership and are part of the management team. You directly manage the Packing Lead and Slicing Lead, and supervise packers through those leads. The bakery runs seven days a week, so you'll rely on the leads for daily coverage while you provide consistent management, training, and accountability across the whole system.

You're trusted to make real calls: adjusting staffing and assignments during a shift, setting and enforcing department standards, stopping an order from shipping if it's wrong or unsafe, initiating write-ups and performance plans. For hiring, you'll interview and recommend candidates and lead onboarding—final decisions are made jointly with ownership.

Five days per week, 2:00pm to close. Close time varies based on volume.

Salary starts at $55,000, with room to grow to $62,000 within 12 months based on performance and how fully you own the role.

Two weeks paid time off to start, plus one additional week per year up to four weeks total. Additional unpaid time available case-by-case. Medical, dental, 401(k), and other standard benefits.

You've managed people before—not just been the senior person on a shift, but actually held responsibility for performance, scheduling, and follow-through. You're comfortable in a fast-paced production environment. You can be on your feet for long periods and lift up to 50 lbs. You have strong attention to detail and can make clear calls under pressure. You communicate clearly and respectfully, and you follow through.

A steady manager who keeps standards high without creating drama. Someone who can switch between hands-on work and clear leadership, and who makes the team better over time by noticing what's not working and fixing it in a way that sticks.

Send a current résumé and a brief cover letter explaining why this role interests you and how your experience prepares you to lead a hands-on fulfillment team.

We care less about polished language and more about how you think, how you work, and how you've led people in real situations. If you've built systems, stabilized a team, or made a messy operation run better—tell us about it.

Applications without both a résumé and cover letter will not be considered.