Lounge Manager

Summary of Position:

The Lounge Manager assists the General Manager (GM) in overseeing lounge operations, ensuring that corporate standards of service are upheld.

Duties & Responsibilities, including but not limited:

Lounge Presence:

• Serve as the primary presence at the lounge host stand and circulate throughout the lounge.
• Maintain constant communication with servers, captains, and guests during service.

Guest Interaction:

• Escort guests to tables during lunch and dinner services, adhering to seating standards such as introducing menus and assisting guests with seating.
• Greet and escort guests with a professional and positive attitude, ensuring their comfort from the start.

Reservation and Seating Management:

• Proficiently use OpenTable for both front-of-house and back-end features.
• Ensure the flow of guests within the restaurant, following seating protocols and greeting guests promptly upon arrival.

Operational Knowledge:

• Fully understand the functions of OpenTable and Silverware systems.
• Be knowledgeable of all front-of-house roles, including hostess, bartender, and cocktail preparation and service steps.
• Possess comprehensive menu knowledge and be capable of performing all roles if necessary, such as answering phones, making reservations, bussing tables, waiting on tables, and making drinks.

Team Management:

• Supervise the front-of-house team, ensuring they adhere to their responsibilities and maintain high standards of guest care.
• Monitor and assist with table clearing, resetting, and sanitation protocols.

Liaison Duties:

• Act as the liaison between kitchen and floor staff, assisting with special requests and menu updates.
• Coach the service team to improve performance.

Ambiance Maintenance:

• Maintain the restaurant's ambiance, including lighting, music, cleanliness, and hygiene.
• Ensure the appropriate volume and type of music are played, and lighting is suitable.

Guest Relations:

• Proactively address guest queries and complaints, ensuring a constant presence on the floor.
• Advise guests on menu and beverage choices through a thorough understanding of each item.

Pre-Shift and Transition:

• Be present during shift transitions and, if necessary, conduct the pre-shift meeting and complete the DUB notes.
• Open and close the restaurant effectively, performing comprehensive walkthroughs at the beginning and end of each shift.

Administrative Support:

• Assist the Assistant General Manager (AGM) and GM as needed.
• Have a working knowledge of HotSchedules and write accurate schedules reflecting business volume.

Team Development:

• Continuously coach and develop team members.
• Assist in the interview process for new candidates, with final hiring decisions made by the GM and AGM.

Decision-Making:
• Make decisions that benefit the overall health and performance of the restaurant.
• You will conduct daily walkthroughs of the bars to ensure that it is in line with health and safety standards.

Skill Set:

• Customer service skills – working with customers is a key part of a head bartender's position; the ability to remain professional at all times is vital to this role
• Numerical abilities – head bartenders have administrative duties; a good grasp of numeracy is important to carry out tasks such as budgeting and administering payroll
• Organization – head bartenders need to be organized to keep track of shifts, customers, deliveries, and the general workings of the bar
• Physical stamina – working in a bar can be physically demanding, requiring a good level of fitness to endure standing for long periods of time and carrying heavy items such as kegs and cases of alcohol.
• Leadership skills –motivating a team and ensuring good performance from all members of the staff are key to keeping things running smoothly

Qualifications:

• Prior experience in customer service
• Excellent phone skills and communication skills
• Must be a team player
• High school diploma or GED equivalent required

Physical Demands: This position is very active and requires standing for long periods of time. The position may require occasional lifting of products weighing up to 20 pounds.

Position Type and Expected Hours of Work: This position regularly requires long hours and a schedule that fluctuates based on business needs.

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